Job Information
Manulife Digital Program Manager in Boston, Massachusetts
John Hancock/Manulife is transforming into a digital, customer‑centric organization committed to making decisions easier and lives better. As we accelerate our digital strategy—anchored by our differentiated behavioral insurance platform, John Hancock Vitality —we are elevating how we design, deliver, and measure digital customer experiences.
The Digital Program Manager plays a critical strategic role in governing and advancing programs for the U.S. Segment, including the Digital Customer Leader (DCL). This leader provides program governance, strategic insight, cross‑segment alignment, and data‑driven decision support to ensure digital initiatives deliver measurable business and customer impact.
This role requires specialized depth and breadth of expertise in digital program leadership, strong influence across a complex matrix, advanced communication skills, and the ability to shape program standards and guide decision‑making.
Position Responsibilities:
Program Governance & Strategy
Lead the governance framework for the DCL program, ensuring alignment to segment priorities, digital strategy, and enterprise standards.
Develop and maintain the program roadmap, ensuring clarity of objectives, dependencies, risks, and expected outcomes.
Provide strategic insight to shape program planning, sequencing, and decision‑making
Identify, analyze, and remove impediments to delivery; escalate when necessary to maintain momentum.
Manage high quality, timely, and accurate reporting for overall program governance. Lead multiple initiatives of varying complexity, ensuring deliverables meet timelines, scope and quality standards.
Champion continuous improvement and change management, advocating for the digital roadmap and desired outcomes.
Ensure clear and consistent communication within a dynamic, matrixed environment.
Data-Driven Reporting & KPI Management
Develop executive‑ready reporting and dashboards that translate complex program data into clear insights and recommended actions.
Partner across business and technology teams to monitor KPIs and ensure progress toward digital and customer experience targets.
Anticipate emerging issues and advise leaders using analytical thought and informed judgment.
Execution Leadership
Guide and influence cross‑functional teams to ensure execution aligns with strategic priorities.
Establish mechanisms to monitor progress of initiatives/epics, ensuring visibility into performance, risks, and required escalations.
Drive program ceremonies (planning, reviews, retrospectives) to ensure delivery quality and business impact.
Stakeholder Engagement & Influence
Serve as a key connector across segments, identifying collaboration opportunities and dependencies affecting delivery.
Act as the primary point of escalation for segment champions and a gatekeeper for ad‑hoc information requests.
Use advanced communication and facilitation skills to influence diverse stakeholders, simplify complex issues, and build consensus
Change Leadership & Continuous Improvement
Champion digital transformation, change adoption, and continuous improvement across teams.
Support the rollout of digital capabilities by ensuring alignment across stakeholders and clarity of desired outcomes.
Promote a culture of innovation and customer‑centricity aligned with John Hancock’s strategic vision.
Required Qualifications :
Bachelor’s degree required.
7+ years of experience in program or project management within digital environments.
Proven experience leading complex cross‑functional initiatives in matrixed organizations.
Background in digital strategy, transformation, digital marketing, or digital innovation.
Strong understanding of digital ecosystems, experience delivery, and metrics‑driven program oversight.
Ability to interpret internal/external business challenges and recommend program improvements.
Ability to craft and deliver high‑quality executive and Board‑level communications.
Comfort with financial analysis, business case development.
Advanced communication, diplomacy, and facilitation skills, with the ability to convey complex concepts to non‑technical audiences.
Demonstrated ability to influence without authority, guide stakeholders toward shared outcomes, and resolve sensitive issues.
Strong analytical and problem‑solving skills; ability to take new perspectives on existing solutions and lead others to solve complex challenges.
Preferred Qualifications:
- Experience in financial services (insurance, investments, or banking) strongly preferred.
Competencies :
Strategic & Critical Thinking – Uses analytical thought to exercise judgment and contribute to new solutions.
Program Leadership – Leads medium to large initiatives with moderate complexity and multiple stakeholders.
Influence & Negotiation – Influences others to adopt different viewpoints; builds consensus.
Business Acumen – Interprets business challenges and recommends improvements to processes/services.
Communication Excellence – Simplifies complex information; effectively presents to senior leadership.
Change Leadership – Advocates for digital transformation and facilitates adoption across teams.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $ 92,475 - $160,290 USD.
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Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
Ubicación principal
Boston, Massachusetts
Modalidades de Trabajo
Híbrido
Se prevé que el rango salarial esté entre
$92,475.00 USD - $160,290.00 USD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
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Company: John Hancock Life Insurance Company (U.S.A.)