Job Information
Cognizant Application Support Engineer (L2 / L3) in Boston, Massachusetts
About Cognizant’s CIS Practice: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Application Support Engineer (L2 / L3)
Location: Candidates will need to work from the Client’s office in Needham Heights, MA all 5 days a week
Applications will be accepted until Mar 31, 2026
This role is not able to offer visa transfer or sponsorship, now or in the future
Technical Skills: Strong experience on:
AWS
PL/SQL
Python
Tivoli Work Scheduler
RESPONSIBILITIES:
Provide IT support across a wide range of client activities.
Very good communication skills; both verbal and written
Very good knowledge PL/SQL, Unix, AWS, Service Now, Tivoli Workload Scheduler, Perl, Python, Java, Powershell, Certify Putty. preferably coming from a developer background
Very good knowledge on writing ad-hoc SQL's to troubleshoot data related problems/issues
Flexible enough to dial into calls/meetings outside of regular shift coverage, when necessary.
Responsible for the design, development and maintenance of a significant part of the client's IT system.
Examine existing business models and flows of data.
Design operational procedures and strategies for new systems in order to meet the client's needs.
Research, analyse, evaluate and monitor network infrastructure to enhance resilience in IT systems and Performance.
Design specifications, testing strategies and manage quality assurance activities.
Conduct operational reviews, implement changes and monitor system performance.
Coordinate with various teams to provide necessary application support and ensure timely implementation of new systems.
Good to have:
Documentation skills
Knowledge of ITIL - Incident/Problem/Change management
Keeping a sanity check of support queues and following up proactively to close them in a timely manner
Salary and Other Compensation:
The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $65,000/year - $85,000/year. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
#LI-SA1
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.