Job Information
Pearson Advanced Associate, Sales Excellence Administrator in Boston, Massachusetts
PRIMARY RESPONSIBILITIES:
The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.
Customer Service Support:
Serve as first line of contact for customer service escalations.
Document new processes/procedures.
Organize, update and maintain Customer Service documentation.
Assist in troubleshooting technical issues.
Provide white glove service for customers
Schedule Requirements:
This is a full-time position with 40 hours of covered shifts per week.
Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.
*Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.
Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.
Qualifications
2 year degree in business or related field preferred
1-3 years experience in customer service and or IT support
Skills/knowledge/abilities:
Must have 2+ years of online customer service experience
Must be comfortable walking customers through platform capabilities on video calls.
Government client experience preferred
Attention to Detail
Time Management, Organization & Priority Setting
Proven ability to quickly learn new business domains and technical applications
Must be proficient with Microsoft Excel(Advanced Knowledge preferred)
Must have data entry skills
Driven individual who can work with minimal supervision
Highly technical individual with experience in content management or ecommerce management software preferred.
Must be able to communicate effectively in a concise manner.
Functional & Technical Skills
Self-starter with excellent ability to problem solve
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role between is $24.03 - $26.44.
This position is not bonus eligible. Information on benefits can be found here.
Applications will be accepted through March 31, 2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales Enablement
Job Family: GO_TO_MARKET
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23068
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