Job Information
Robert Half Admissions Manager in Boston, Massachusetts
Description
Admissions Manager with relevant experience needed for a full-time, fully onsite position with our private high school client in Boston. The hours for this fully onsite position are 7:45am-4pm or 4:30pm and there will be required time off hours for school events and activities. Must be comfortable building rapport with parents and students as this person will be conducting individual and group tours. Strong sales or customer service skills are required. Salary is 65-80K.
The Admissions Manager is responsible for ensuring an excellent experience for prospective and current families throughout the admissions process, helping to maximize conversion of leads and support student retention. This role manages communications from inquiry through enrollment, oversees re-enrollment and withdrawal processes, and ensures accurate data management to support strategic planning.
Key Responsibilities:
Family Experience & Conversion
Deliver a personalized and timely admissions journey for each family, maintaining professionalism and warmth in all communications.
Respond to inquiries within 24 hours during the working week.
Build rapport, listen actively, and tailor information to family needs.
Conduct engaging individual and group tours and events (e.g., open houses, admissions fairs).
Guide families through the steps from inquiry to enrollment, ensuring a smooth handoff to orientation and the school start.
Re-engage unresponsive leads appropriately and maintain the waiting list.
Manage required documentation, forms, and admissions materials in line with policies and regulations.
Brand Alignment
Present key aspects of the school’s value proposition, offerings, and unique partnerships throughout admissions discussions.
Ensure all interactions reflect the school’s values, promises, and tone.
Retention & Re-enrollment
Support re-enrollment processes and partner with others to identify and mitigate risks around student withdrawals.
Execute clear and efficient re-enrollment steps, coordinating with other school functions as needed.
Foster strong ongoing relationships with families as part of retention efforts.
Process & Data Management
Maintain accurate and compliant data in the CRM (Salesforce preferred), ensuring timely updates on lead status, documentation, and reporting.
Uphold group standards and local policies for admissions and data management.
Team Collaboration & Best Practices
Share admissions insights and best practices with colleagues.
Help foster a “whole school” approach to admissions and support a positive, collaborative team culture.
Requirements
Qualifications & Attributes:
Strong skill set in sales or luxury service and customer-facing environments.
CRM experience (Salesforce ideal); ability to learn and adapt to new systems.
Excellent written, verbal, and interpersonal communication skills.
Highly organized with attention to detail and effective time management.
Analytical mindset, able to track admissions KPIs and improve processes.
Personable, culturally aware, resilient, flexible, and team-oriented.
Passion for education and community-building.
If you excel at relationship-building, communication, and data-driven admissions, and enjoy supporting families through critical transitions, we invite you to apply.
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