Job Information
Robert Half Sr. Customer Service Representative in Bolingbrook, Illinois
Description We are looking for a dedicated Sr. Customer Service Representative to join our team in Bolingbrook, Illinois. This Contract-to-Permanent position is ideal for someone who thrives in a fast-paced environment and has a strong background in customer service and administrative support. The role requires bilingual proficiency in Spanish and a commitment to delivering exceptional service while managing a variety of tasks.
Responsibilities:
• Provide accurate quotes and pricing in response to customer inquiries.
• Process and review customer orders, ensuring all details are accurate.
• Monitor orders throughout their lifecycle, from entry to shipping, and address any issues that arise.
• Check inventory levels with warehouses, mills, and external vendors to meet customer needs.
• Follow up on quotes with customers to secure business and maintain strong relationships.
• Collaborate with outside sales staff, keeping them informed of quotes, orders, and any problems.
• Address and resolve customer complaints promptly and effectively.
• Handle certifications and filing related to customer orders.
• Gather and coordinate information for new accounts, working closely with the Finance Manager.
• Enter mill orders and ensure all administrative tasks are completed efficiently. Requirements • Minimum of 3 years of experience in a customer service role.
• Bilingual proficiency in Spanish is required.
• Familiarity with CRM systems and ERP software, such as Epic Software.
• Strong skills in data processing and handling billing or claim administration tasks.
• Ability to manage inbound calls effectively and provide excellent customer support.
• Experience in supporting sales teams and coordinating administrative functions.
• Detail-oriented with the ability to proofread and ensure accuracy in all work.
• Proficient in using computer programs to streamline operations and communication. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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