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Motor Vehicle Branch Manager - Franklin DMV Branch

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Motor Vehicle Branch Manager - Franklin DMV Branch

Salary

$76,125.00 - $86,275.00 Annually

Location

Boise, ID

Job Type

Full-Time with Benefits

Job Number

02914

Department

Assessor - Motor Vehicles

Opening Date

04/01/2026

Closing Date

4/3/2026 11:59 PM Mountain

• Description

• Benefits

General Summary

The Ada County Assessor’s Office is seeking a dedicated and experienced professional to serve as a Motor Vehicle Branch Manager within its Motor Vehicle Division. This leadership role is responsible for overseeing the daily operations of a branch office, ensuring efficient and accurate processing of motor vehicle registration and titling services, and delivering high-quality customer service to the public. The ideal candidate will bring strong supervisory skills, sound judgment, and a commitment to public service, while fostering a positive work environment, supporting staff development, and maintaining compliance with state regulations and county policies.

Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community’s quality of life. Our Assessor's team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.

We offer a competitive Total Rewards package that increases your base salary by approximately 40% , including:

• Excellent medical, dental, and vision insurance

• Generous vacation and sick leave starting on day one

• 11 paid holidays annually

• Participation in one of the nation’s best state retirement systems, with 11.96% employer contribution

• 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)

• Paid parental leave, life insurance, and robust wellness programs

• Ongoing training opportunities and career pathing

POSITION GENERAL SUMMARY:

Manages the daily operations of a Motor Vehicle branch office location; supervises staff involved in the performance of duties related to motor vehicle registration and titling, and performs related duties as required. The position is located in the Ada County Assessor's Office, Motor Vehicle Division.

Essential Functions

• Supervises the work of all branch office employees;

• Conducts annual performance evaluations and recommends merit increases and disciplinary actions;

• Coaches employees regarding office policies and procedures and provides guidance regarding difficult work situations;

• Listens to employee concerns and complaints, gathers and analyzes fact, and resolves issues;

• Interviews candidates for positions, makes selections, reassignments and other personnel decisions;

• Oversees the training of new employees;

• Meets with staff on a regular basis to discuss ongoing work, resolve conflicts, and improve performance within the department;

• Supervises the review of registrations daily to ascertain they are properly filed and completed;

• Ensures staff are using good customer services skills in their interactions with the public;

• Reviews and evaluates the overall effectiveness of the office;

• Makes program recommendations to the Motor Vehicle Division Manager;

• Makes recommendations to the Motor Vehicle Division Manager regarding capital and non-capital expenditures;

• Monitors monthly office expenditures;

• Uses customer metrics to provide staffing recommendations to the Motor Vehicle Division Manager;

• Analyzes weekly and monthly Q-Matic data to improve customer service;

• Oversees the receipt of funds to ascertain they are handled in accordance with proper accounting procedure;

• Ensures reports required by the State of Idaho are prepared correctly and submitted on time;

• Oversees the opening and closing of the Motor Vehicle office;

• Audits transaction reports to determine overages/shortages of day’s receipts;

• Prepares financial reports.

ADDITIONAL FUNCTIONS

• May act as a Motor Vehicle Clerk as needed, issuing and receiving applications for licenses and permits and answering inquiries according to established department policy;

• Performs related duties as required.

Job Requirements

• Bachelor's degree from an accredited university in Business Management or a related field, or equivalent combination of education and experience;

• Must possess at least 2 years of experience in supervising staff preferably in a customer service environment;

• Knowledge of motor vehicle registration and titling laws of the State of Idaho;

• Knowledge of the principles and practices of supervision;

• Knowledge of office terminology, procedures and equipment;

• Knowledge of business arithmetic, English grammar, spelling and punctuation;

• Skill in problem solving and arriving at reasonable and appropriate conclusions;

• Skill in communicating effectively with diverse populations;

• Ability to lead and motivate employees;

• Ability to make appropriate decisions in stressful situations;

• Ability to be flexible in responding to a variety of requests;

• Ability to maintain professionalism when dealing with irate customers;

• Ability to exercise sound judgment and to deviate from standard procedures when necessary;

• Ability to interpret and apply Idaho code as well as county policies and procedures;

• Ability to work as part of a team to accomplish department and division goals;

• Ability to maintain effective working relationships with staff, co-workers, supervisors as well as outside agencies;

• Ability to communicate effectively verbally and in writing.

OTHER REQUIREMENTS:

• The incumbent is subject to a fingerprinting criminal records check;

• Must be deputized to make clerical actions effective;

• Must adhere to a professional code of ethics as a sworn Deputy Assessor.

Work Environment & Physical Demands

• May be required to work evenings and weekends and to cover the front desk during peak customer times;

• Work is performed primarily in an office environment although employees are occasionally required to go outside to verify vehicle serial numbers, retrieve paper files and move light reference materials, files, papers or license plates;

• Most of the work is performed sitting at a desk or counter for long periods of time, up to 8 hours;

• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks.

  DISCLAIMER:

  To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Visit Employee Benefits (https://adacounty.id.gov/Human-Resources/Employee-Benefits) to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!

Use our Compensation Estimator Tool (https://app.powerbigov.us/view?r=eyJrIjoiZWRhZWNlOWItZjRjMy00NmM2LWI5YTctNDY4NzAzYTM3NDQ4IiwidCI6ImQ4NzFhM2Y3LTI5YTctNDFhYS1iNjczLWFiY2JhM2Q4NjUwYSJ9) to get a personalized look at what your total compensation could be including estimated salary, retirement contributions, health benefits and paid time off. This tool is designed to help prospective employees better understand the full value of working at Ada County.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

• Low-cost medical, dental, vision premiums and deductibles

• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits

• 457(b) post or pre-tax investments options with up to 3% employer match

• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.

• Free ACHD Commuter ride vanpool program

• Free bus pass

Paid-leave:

• 11 paid holidays per year

• 8 weeks paid Parental Leave

• Approximately 96 hours of vacation accrual for full-time employee

• Approximately 96 hours of sick accrual for full-time employee

• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible

• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account

• NCPERS Decreasing Term Life Insurance

• Supplemental Employee, Spouse, Child Life Insurance

• Supplemental Long-Term Disability Insurance

• AFLAC

Employer

Ada County

Department

Assessor - Motor Vehicles

Address

190 E. Front St., Ste. 107 Boise, Idaho, 83702

Website

www.adacounty.id.gov

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