Job Information
Idaho Division of Human Resources IT Operations & Support Technician in Boise, Idaho
Idaho State Lottery Commission Opportunity
The Idaho Lottery is excited to announce the opportunity of an IT Operations & Support Technician to monitor and manage day to day operations of the computer network including personal computer workstations, network server, email server, Internal Control System, and communication software and hardware with in-depth knowledge of PC hardware and software support. This role will be required to troubleshoot problems, answer questions from users and provide training as needed. This position oversees and tests all changes made to internal and external software impacting Lottery users, retailers, players and employees.
This position is seperate from ITS, as an employee of the Idaho State Lottery. If selected for this role you and your household will not be elligible to play in the Idaho State Lottery. This is a full-time, in-office position.
Who We Are:
The Idaho Lottery is a player’s Lottery, a winner’s Lottery and the people’s Lottery. Every time someone plays the Idaho Lottery, someone, somewhere is always winning – players, retailers, and Idaho’s public schools and buildings. The Idaho Lottery was created in 1988 by the people of Idaho for the benefit of Idaho’s Public Schools and the State’s Permanent Buildings, places like Idaho’s public colleges and universities. Every day of the year, we offer entertaining games for everyone — from the big, multi-million-dollar jackpot games like Powerball and Mega Millions to Scratch GamesTM with top prizes starting at $500. Last, but not least, we embrace the phenomenon of “wooh”. The optimism, the fun, the joy. We work to share this all across Idaho.
Essential Duties, Responsibilities and Functions:
The following duties are normal for this job. These are not exclusive or all-inclusive. Other duties may be required and assigned.
Complete processing of Internal Control System (ICS) draws, balance between ICS and vendor reports
Update sales counts, draw manager Multi-State draw book, Multi State Automated Reporting System (FLEX)
Complete daily backups on ICS, network and cloud based O365 servers
Monitor development, acceptance testing and troubleshooting vendor lottery application software
Verify H&W file transfers from State of Idaho to Lottery back-office system and maintain batch scripts
Test reports and functions on vendor back office, terminals, vending machines
Verify tax lien report from State of Idaho to back office and maintain batch scripts
Balance and transfer Sweep and ACH reports to financial institution
Load scratch games and configure for allocations
Participate in weekly vendor/Lottery status meeting
Perform maintenance and data clean-up for mail, network, and IVR servers
Perform maintenance and data clean-up for ICS servers
Verify and install anti-virus updatesPerform monthly backups for network
Perform monthly backups for network
Monitor, install and maintain system patch levels and updates
Manage supplies for control room printers
Load and configure new PullTab and TouchTab games
Run, test, verify and send 1099 Files to State Tax Commission
Run, test, verify and send W2G files to the Internal Revenue Service
Test new applications on IVR server for new games/promotions
Install PCs for new and existing users
Create, manage and remove networks users, including BOS users
Work with ICS vendor to maintain and install ICS software updates
Write and perform test scripts for new and existing on-line games
Troubleshoot PC, mobile, mail and server issues
Provide 24/7 on call support on a rotating schedule
Knowledge, Skills & Abilities:
Minimum (The required skills and qualifications needed to perform the job)
Minimum of 3 years’ experience in computer networking and management
Experience with hardware and software installation, troubleshooting hardware, software and end user support.
Ability to recommend and implement new IT solutions, applications and system software.
Good working knowledge of communication routers and firewalls
Hiring Considerations:
To be hired for this position, the applicant must
Have a valid driver’s license
Successfully pass a criminal, credit (this includes but is not limited to bankruptcy and lien history), and public records background check conducted by the Idaho Lottery
Successfully pass pre-employment and random ongoing drug tests
Preferred (Attributes needed for superior performance, specialty areas):
Working knowledge of lottery software and regulations
Experience with Exchange mail platform, Windows Server 2016 and 2019, Microsoft O365 Office products, Intune and Azure
Consults/Confers With:
Agency Director, Director of Security, ISL personnel, extensive interaction with Gaming System Vendors, and ICS support personnel
Working Conditions:
Secure control room environment, extensive use of computer, occasional lifting, moving and installing computer equipment
Benefits:
Accrue paid vacation every pay period to accumulate approximately 2 weeks the first year, and increasing with state longevity
Paid Parental Leave
Paid sick leave separate from vacation leave
11 paid holidays
Competitive Medical, Dental, Vision, Life and Disability insurance benefits, Flexible Spending Account ( https://ogi.idaho.gov/premium-rates/ )
Defined benefits retirement plan (pension) through the Public Employee Retirement System of Idaho (PERSI https://persi.idaho.gov/members/base_plan.cfm )
Optional 401K and Deferred Compensation plans with traditional and Roth options
Eligible for Employee Assistance Program – Confidential support, information and resources for all of life's challenges.
Flexible work schedule available to some positions for increased work-life balanc
Public Service Loan Forgiveness – eligibility requirements may apply
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or emailada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.