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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Expert Field Service Technician is responsible for performing field service activities at customer sites safely and efficiently. This role works with advanced and complex systems, including mechanical, electrical, and diesel equipment. Responsibilities include troubleshooting systems, performing preventative maintenance, managing parts inventory, and identifying and correcting safety issues on both company and customer equipment.

This role requires self-sufficiency and the ability to work independently, often on multiple systems or at multiple locations, with direct customer interaction.

Key Responsibilities

• Create and maintain a safe working environment and culture

• Care for company property and equipment

• Demonstrate accountability, innovation, and empowerment in all tasks

• Function effectively both independently and as part of a team

• Lead, coach, and mentor junior technicians as needed

• Troubleshoot and repair mechanical, electrical, and diesel systems

• Perform preventative maintenance and equipment inspections

• Assist customers on-site and ensure issues are resolved efficiently

• Travel locally within the territory to meet customer demand (10–20%, including occasional overnight stays)

Education & Certifications

Required:

• High school diploma or equivalent

• Ability to obtain a DOT Medical Card

Preferred:

• Technical or trade school background

• Technical certifications, industry licenses, or military technical experience

Experience

• 3–7 years of technical work experience

• Water and/or wastewater industry experience preferred

• Mechanical, electrical, or diesel experience considered

• Customer service experience

• Experience working independently with minimal supervision

Skills & Competencies

• Strong troubleshooting and problem-solving ability

• Ability to synthesize technical information and communicate clearly

• Self-motivated, detail-oriented, and capable of working independently

• Microsoft Office and smart device proficiency

• Ability to derive insight from customer interactions to improve outcomes

• Coaching and mentoring junior staff

High-Impact Behaviors

• Continuous Professional Development: Seek opportunities for self-improvement and stay current with industry trends

• Collaboration & Teamwork: Work effectively with colleagues and contribute to team goals

• Results-Driven Performance: Focus on delivering high-quality outcomes efficiently

Driving & Travel Requirements

• Clean driving record

• Completion of driver-related forms and background checks (MVR, FMCSA, Drug/Alcohol Disclosure, etc.)

• Local travel in the territory required (10–20%, may include overnight stays)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation