Job Information
Northern Light Health Switchboard Operator in Blue Hill, Maine
Northern Light Blue Hill Hospital
Department: Hospital and Other Admin
Position is located: Northern Light Blue Hill Hospital
Work Type: PRN
Hours Per Week: No Hours Assigned
Work Schedule: Variable
Summary:
Under the direction of the Manager, performs routine duties involving the operation of the telephone console, hospital public address system and clerical details for both outpatient and admissions staff.
Responsibilities:
• Operates telephone console in a courteous manner. • Promptly and accurately connects calls to departments or staff. • Operates paging system in a clear and presentable manner. • Demonstrates expert knowledge of Code procedures. • Is readily available and greets the public in a courteous and friendly manner. • Assists Volunteers and Registration with patients waiting for registration. • Acts as the Information Center for the public and staff. • Applies, collects and documents all payments for patients, goods and services. • Accurately cashes up and balances drawer at the end of each day. • Closes the BAR module nightly for the batches to cross over. • Ensures the census is updated and shared with Volunteer Services. • Operates and controls access to the safe with proper documentation. • Receives, distributes, and documents items properly (prescriptions, patient belongings, physician orders, etc.) • Prepares, sorts, distributes and picks up mail. • Assists other department with projects (stuffing envelopes, creating folders, etc.)
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required High School Diploma/General Educational Development (GED)
Working Conditions
Potential exposure to abusive and/or aggressive people.
Potential exposure to noise levels being uncomfortable.
Potential exposure to noxious odors.
Potential exposure to very hot or cold temperatures.
Work with computers, typing, reading or writing.
Lifting, moving and loading 20 to 30 pounds.
Prolonged periods of sitting.
Blue Hill, Maine, BH, Rural Health Care, Downeast, Coastal, new facility
Position Switchboard OperatorLocation US:ME:Blue Hill | Administrative Support | PRNReq ID 86294