Job Information
Charter Communications Holding Co LLC Supervisor, Field Service in Blue Ash, Ohio
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you thrive in environments where operational excellence and team development drive customer satisfaction? As a Field Services Supervisor at Spectrum, you will oversee installation and service operations from the node to the home, ensuring every aspect meets our technical standards and safety protocols. Lead a team dedicated to delivering superior craftsmanship and performance, making a measurable difference in the experience our customers receive. How You'll Make an Impact * Supervise installation and service operations to meet customer and technical standards * Coordinate training, mentor team members, and conduct performance evaluations to drive productivity and safety * Conduct quality control checks and field safety observations to ensure compliance with Spectrum standards * Resolve and proactively prevent escalated customer issues through effective problem-solving * Facilitate communication and cooperation with internal teams and service partners to support operational excellence * Ensure team members maintain necessary company-issued tools and equipment * Maintain records and documentation according to Spectrum's policies Working Conditions * Work indoors in confined spaces and poorly ventilated areas, including attics during extreme temperatures * Exposure to dust, noise, insects, pets and cleaning solutions * Perform duties in commercial, factory and outdoor environments, sometimes near power lines and electricity * Travel in inclement weather and work at various heights above ground on telephone and power poles * Some out-of-town and overnight travel required based on business needs * Occasional overtime, weekend or second shift work as needed * Some tasks performed in an office setting WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education: * Associates degree in electronics or related field, or equivalent work experience * Industry and vendor specific certifications and training, such as NCTI, SCTE, BCT/E Experience: * 5+ years of field technician work experience * Supervisory experience in a technical environment or equivalent work experience * Experience with complex cabling jobs, including installation of Cat5/Cat6 cabling * Experience programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments Skills: * Ability to read, write, speak, and understand English * Effective communication skills with employees, customers, and suppliers * Advanced understanding of TCP/IP stack and network design * Ability to use software tools, computer applications, and test equipment * Knowledge of basic network devices and appliances * Ability to safely use weight-bearing equipment * Valid driver's license with satisfactory driving record Preferred Qualifications Experience: * 1+ year(s) of supervisory or leadership experience Skills: * Ability to manage customer interactions, resolutions and demonstrate leadership qualities and motivate others * Ability to handle multiple projects and tasks, prioritize and organize effectively * Moderate knowledge of residential and commercial facility construction design and layout * Basic knowledge of Spectrum's products and services #LI-SS1 TCB401 2026-69109 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal hi