Job Information
SCI Shared Resources, LLC Sales Professional - Outside Sales in Bloomington, Illinois
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Rel a tion s hi ps with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team
MINIMUM REQU I R EM E N TS
Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience
• 1-2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
A current Funeral Practitioners license for the State of Maine or New Hampshire
Knowledge, Skills and Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Work CONDITIONS
Work Environment
Work i ndoors during all seasons and weather conditions
Local and/or multiple location traveling required
Comply with Corporate dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
May climb stairs to access buildings
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
Compensation : $50,000 to $100,000 (targeted compensation with higher earnings potential based on exceptional performance)
Benefits
Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program
#SCI
Postal Code: 61704-2524
Category (Portal Searching): Sales
Job Location: US-IL - Bloomington
Job Profile ID: S00132
Time Type: Full time
Location Name: East Lawn Memorial Gardens Cemetery