Job Information
The Cigna Group Provider & Claims Technology Product Senior Director in Bloomfield, Connecticut
Role Summary
We are seeking a senior Technical Product leader to own and evolve the technology product portfolio supporting Claims and Provider Engineering. This role sits at the intersection of technology, business strategy, and operations, ensuring that platform investments are aligned to enterprise priorities, regulatory needs, and measurable value delivery.
This leader will be a critical partner during portfolio planning and annual budget cycles, translating business outcomes into executable product roadmaps while balancing modernization, run-the-business stability, and innovation. The role requires deep credibility with engineers and equal fluency with executive business and operations leaders.
Key Responsibilities
Product Strategy & Ownership
Own the end-to-end product strategy and roadmap for claims and provider technology platforms (adjudication, provider data, pricing, payment integrity, integrations, digital gateways, etc.)
Translate business, operational, and regulatory needs into clear product visions, backlogs, and measurable outcomes
Drive prioritization decisions across BAU, modernization, and transformation initiatives
Portfolio & Financial Planning
Serve as a core contributor during portfolio planning and annual budget cycles for claims and provider domains
Partner with finance, business, and technology leaders to:
Build investment cases and value narratives
Balance funding across run, grow, and transform portfolios
Track benefits realization, cost optimization, and ROI
Support trade-off decisions with data-driven insights on capacity, risk, and value
Business & Operations Partnership
Act as the primary product interface for claims operations, provider operations, network, finance, and business leadership
Ensure technology roadmaps align to operational workflows, SLAs, regulatory timelines, and provider/member experience goals
Facilitate executive-level discussions on sequencing, dependency management, and delivery risk
Technical Product Leadership
Partner closely with engineering leaders and architects to shape scalable, resilient, and modular platform strategies
Ensure products are built with operability, observability, security, and extensibility in mind
Guide adoption of modern engineering practices (API-first, cloud-native, event-driven, automation, AI-enabled capabilities)
Execution & Governance
Establish product governance, intake, and prioritization models across claims and provider portfolios
Define and track product KPIs (availability, performance, cycle time, cost, adoption, CX/PX impact)
Drive transparency through executive-ready reporting and roadmap communications
Required Qualifications
10+ years of experience in product management, platform product ownership, or technology strategy
Proven experience leading complex, multi-stakeholder technology portfolios
Strong understanding of claims and/or provider technology ecosystems (adjudication, provider data, contracting, pricing, EDI, integrations)
Demonstrated experience partnering with business, operations, and finance leaders
Hands-on experience with portfolio planning, budgeting, and investment governance
Ability to translate deeply technical concepts into clear executive narratives
Preferred Qualifications
Experience in healthcare payer environments
Familiarity with core claims platforms (e.g., Facets, IMS, mainframe or modernized equivalents)
Experience managing products across regulated, high-availability platforms
Exposure to AI-enabled products, automation, or digital companion tools
Prior experience operating in large-scale transformation or modernization programs
Leadership & Behavioral Attributes
Executive presence with a builder’s mindset
Comfortable navigating ambiguity and competing priorities
Strong influencer without reliance on direct authority
Financially literate with a value-first product mindset
Bias toward action while protecting platform stability
Why This Role Matters
This role is a keystone position for aligning claims and provider technology investments to enterprise strategy. The leader will directly shape portfolio decisions, funding outcomes, and long-term platform health, while enabling better experiences for operations teams, providers, and members.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.