Job Information
Volunteers of America- Minnesota Program Manager in Blaine, Minnesota
Description
Come join our life-changing team building hope, resilience and well-being as a Program Manager!
Shift Details: Full-time – 40 hours/week
Schedule: Monday-Friday during normal business hours with flexibility required to meet the needs of a 24 hour residential facility; some evenings and weekends may apply
Compensation: starting at $67,000 annual salary (depending on experience)
Location: 10300 Flanders St NE, Blaine, MN 55449
About the job:
The Program Manager provides visionary, hands-on leadership for the day-to-day operations of youth residential mental health living units. This role cultivates a standard of excellence across all aspects of care and programming, grounded in trauma-informed principles, whole-person support, and compassionate service delivery. The Program Manager partners closely with Youth Residential Services leadership to ensure the implementation of effective, evidence-informed, and youth-centered programming that promotes healing, stability, positive outcomes and meaningful impact.
Essentials:
Leadership, Culture, and Staff Development
Provide compassionate, value-based leadership to Unit Supervisors and assigned staff, including recruitment, hiring, coaching, and completing annual performance reviews and all UKG requirements.
Support supervisors in building and sustaining a trauma informed, culturally responsive, and inclusive workforce where staff feel valued, supported, and empowered.
Forster a positive, professional team culture rooted in collaboration, accountability, psychological safety, and continuous learning.
Invest in staff development by offering regular coaching, reflective supervision, unit guidance, and team based skill building that aligns with trauma informed and whole person care principles
Collaborative Practice, Communication & Partnership
Foster strong, collaborative relationships among program teams, organizational departments, families, and community partners to ensure coordinated, high quality care.
Serve as the primary liaison between unit teams and school partners regarding operational and programmatic needs; provide timely updates to the team and other leadership.
Fulfill ASP duties to ensure consistent adherence to practices across the youth residential service continuum.
Program Quality, Milieu Excellence & Youth Care
Ensure each living unit maintains a therapeutic, emotionally safe, structured, and clean environment that supports youth healing, dignity, and wellbeing.
Conduct monthly audits of unit documentation to support program quality and accountability.
Train, coach, review, and perform restrictive procedures in accordance with trauma informed best practice, licensing requirements, and organizational policy.
Compliance, Operations, & Quality Assurance
Review and approve staff schedules to support safe staffing levels, program effectiveness, and youth and staff wellbeing.
Oversee required operational tasks including DHS time studies and CLICS meal reimbursement counts, ensuring accuracy and compliance.
Conduct schedules and unscheduled camera audits to support quality assurance, youth and staff safety, and accurate incident review; provide monthly reports to the Associate Program Director.
Uphold HIPAA privacy and security requirements with the highest standards of professionalism and integrity.
Perform additional duties as assigned to support excellence in youth care, staff wellbeing, program effectiveness, and organizational mission.
Job Highlights:
Medical, Dental & Vision Insurance
403(b) Retirement Plan
HSA & FSA Programs
Employer Paid Life Insurance and Long-Term Disability
Quality training, continuing career education and leadership programs
Paid Time Off (Vacation, Holiday & Sick Days)
Required Qualifications:
BA/BS Degree OR relevant lived experience
4 or more years of leadership success
Qualified as a Mental Health Practitioner
Previous experience working with children/adolescents in a residential setting preferred, particularly experience in a leadership role (e.g., Unit Supervisor, Case Manager, Clinical Supervisor)
Excellent verbal and written communication skills
Must be 21 years of age or older
About Us:
Volunteers of America MN/WI serves as an affiliate of the Volunteers of America parent organization. Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.
Take pride in helping others and join us today!
At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.