Job Information
Ocean Eye, Inc. Technician Assistant in Birdsboro, Pennsylvania
Ocean Eye, Inc. is seeking a highly organized, mechanically inclined Technician Assistant to support our team in delivering exceptional service to commercial diving clients worldwide. This role blends hands-on mechanical work, customer service, ticketing, documentation, and team collaboration.
If you enjoy solving problems, staying organized, and being part of a mission-driven team, we’d like to meet you.
Key Responsibilities
Assist technicians with equipment work, repair processes, and general shop duties
Maintain accurate digital records, reports, and ticket updates
Handle shipping, receiving, and processing customer orders
Manage small projects and tasks with multiple moving parts
Conduct online research as needed for parts, procedures, and customer inquiries
Create and update records in company databases; run basic queries
Operate video conferencing tools (e.g., Skype) for customer and internal communication
Document all actions thoroughly for internal and customer use
Provide warm, professional customer service by phone, email, and ticketing systems
Follow established company policies, standards, and safety procedures
Required Hard Skills
Mechanically inclined; competent with hand tools and power tools
Computer literate:
Email communication
Basic calendaring/organization
Basic report writing
Proficient in Freshdesk or similar help desk systems
Create, update, and close support tickets
Familiar with database usage
Create records
Run simple queries
Experience in shipping and order processing
Ability to manage projects with multiple steps or dependencies
Comfortable performing online research
Experience with video conferencing platforms (Skype preferred)
Required Soft Skills
Strong attention to detail
Excellent follow-up and organizational habits
Consistent documentation of all work performed
Strong written and verbal communication skills
Warm, customer-focused personality
Even-tempered and calm in busy or stressful environments
Positive attitude and good sense of humor
Team-oriented and collaborative
Self-motivated with strong critical-thinking skills
Problem-solving mindset
Professional appearance and demeanor
Ability to work within established policies and company structure
Experience Requirements
2–3 years of experience in a mechanical field
Experience delivering excellent customer service
How to Apply
Send an email to info@oceaneyeinc.com with the subject line:
“Ocean Eye, Inc. – Technician Assistant”
Your email must include:
Three to five sentences explaining why you believe you are a good fit for this role, and how your skills and experience match our needs.
Your resume in PDF format.
Round 2 Screening (If Selected)
You may be asked to complete:
Two written customer service questions (answers located in our FAQ) to assess:
Writing clarity
Customer service voice
Problem-solving approach
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