Job Information
Binghamton University Financial Aid Servicing Specialist in Binghamton, New York
Location: Binghamton, NY Category: Professional Job Type: Full-time Posted On: Thu Apr 16 2026 Job Description:
Budget Title: Financial Aid Assistant (SL-2)
Salary: $51,261
The Financial Aid Servicing Specialist provides high-quality, student-centered support to current and prospective students and their families, helping them navigate the financial aid process. This role is primarily responsible for servicing students via the front desk, email, and phone communications, while also contributing to financial aid document management, student counseling, and outreach efforts. The Specialist ensures that all communications are accurate, timely, and compliant with federal, state, and institutional policies and regulations.
This position plays a key role in delivering a seamless and supportive student experience, helping students understand their financial aid options and successfully finance their Binghamton University education.
Key Responsibilities
Student Servicing (70%)
Serve as the primary staff member responsible for student-facing services, including walk-in, email, and phone inquiries. Provide accurate, timely, and courteous professional assistance to students and families regarding financial aid processes, deadlines, and policies. Ensure consistent coverage and high-quality service across all student contact points.
Document Management (15%)
Upload and review documents submitted by students and families daily to ensure timely processing of financial aid. Create documents, such as Federal Work-Study Supervisor reports and NCAA financial aid agreements, using data uploads and mail merges to support Financial Aid Counselors in their tasks.
Student Counseling and Outreach (10%)
Counsel, guide, and assist students and families in understanding and managing financial aid options. Participate in on- and off-campus events, workshops, and community outreach initiatives to promote financial aid literacy and awareness.
Communication and Procedure Updates and Reporting (5%)
Keep Financial Aid Team informed about updates to servicing procedures and workflows. Communicate changes that affect email, phone, and in-person interactions to ensure consistency across the office. Maintain, review, and analyze statistics related to front desk, email, and phone servicing. Prepare reports for management that highlight trends, recommend improvements, and identify proactive outreach opportunities.
Job Requirements:
Bachelor's degree.
At least one year of experience in student services, customer service, financial aid, or related administrative work
Effective interpersonal and communication skills, with the ability to explain complex policies in accessible language
Detail-oriented, with effective organizational and problem-solving abilities
Ability to learn student information systems
Preferred:
Experience working in higher education
Experience working in financial aid or student support services in a higher education environment
Familiarity with federal and state financial aid programs and compliance requirements
Experience analyzing data and preparing reports for service improvement
Bilingual proficiency in Spanish or another language commonly spoken in the student community
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.
Additional Information:
Special Notes:
This position is considered a Campus Security Authority for purposes of Clery Act compliance
Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov
Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/
Cover letters may be addressed "To the Search Committee."
Postings active on the website, accept applications until closure.
For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html
Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/offices/oea/policies-and-procedures/title-ix.html) .
Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .