Job Information
Billings Clinic Customer Service Representative Specialty Pharmacy in Billings, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://www.billingsclinic.com/app/files/public/8786e5d8-f08c-4b2a-89b8-16197604bfee/NEO/Staff Benefits Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Customer Service Representative Specialty Pharmacy
SPECIALTY PHARMACY (Specialty Pharmacy)
req11438
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25
The Pharmacy Customer Service Representative supports Specialty Pharmacy by serving as a primary point of contact for patients, providers, and other stakeholders. Under the general direction of the Pharmacy Coordinator, Manager, or Director, and under the direct supervision of a pharmacist, the agent ensures timely, accurate, and compassionate communication that reflects Billings Clinic’s mission and values. The Pharmacy Customer Service Representative promotes and represents Billings Clinic services and programs, creating a welcoming and supportive environment for all callers. This position is primarily responsible for answering and routing calls, taking and relaying messages, scheduling appointments, and coordinating prescription pickup and delivery arrangements. Representative also respond to patient questions related to prescription pricing, payment terms, and pickup timelines, consulting a pharmacist when clinical input is needed. In addition to managing inbound and outbound calls, the Pharmacy Customer Service Representative conducts follow-up communications with patients and staff to confirm delivery or pickup details and performs basic record-keeping tasks such as filing and documentation. By maintaining close communication with team members across the Specialty Pharmacy, the agent ensures seamless coordination of care and prompt service to patients. The Pharmacy Customer Service Representative is accountable for delivering excellent customer service to patients, insurance companies, medical facilities, and providers, helping to ensure safe, efficient, and patient-centered pharmacy operations.
Essential Job Functions
• Communicate with all callers using Billings Clinic’s Personal Service Excellence standards being Kind, Safe, and Courageous in every interaction.
• Accurately assist callers by transferring, paging, or answering questions to ensure they reach the right person or receive the correct information.
• Maintain a courteous, professional demeanor to support and promote a positive business atmosphere.
• Provide scheduling assistance, including creating, canceling, or rescheduling appointments with pharmacists.
• Screen and route patient calls to appropriate departments efficiently, ensuring accurate registration and documentation.
• Coordinate with pharmacy staff to facilitate prescription pickup or delivery arrangements.
• Work effectively within a team environment, coordinating workflow with other team members to maintain productivity and efficiency.
• Support colleagues by sharing information, helping balance workloads, and contributing to a collaborative environment.
• Utilize performance improvement principles to assess and enhance the quality of services provided.
Minimum Qualifications
Education
•High school graduate or equivalent or high school student with excellent reading and math skills
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.