Job Information
Billings Clinic Behavioral Health Care Manager (BHCM) in BILLINGS, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://www.billingsclinic.com/app/files/public/8786e5d8-f08c-4b2a-89b8-16197604bfee/NEO/Staff Benefits Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Behavioral Health Care Manager (BHCM)
PEDIATRIC IBH - 6668 (BILLINGS CLINIC WEST END)
req11411
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $25.12 - 31.40
Under the direction of department leadership, the social service care manager staff provide services consisting of comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention and emotional support within the professional’s defined scope of practice. In addition, the social services care manager is responsible for providing education addressing physical, psychosocial, financial, environmental and other needs of patients and families and/or significant others. The social services care manager is part of an interdisciplinary team who promotes health and address medical and non-medical barriers.
Essential Job Functions
Coordinates patient needs between support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic, and community agencies to facilitate care coordination and the exchange of clinical and referral information.
Advocates for and assists the patient as they move across the care continuum.
Treats all patients with compassion and respects individual rights to self-determination.
The responsibilities of the Social Worker Care Manager are listed below, in order of priority and intended to ensure effective prioritization of tasks.
Priority 1: Reviews New Patients for Psychosocial Needs
Reviews Cerner census and ensures all patients are accounted for on assigned floor.
Meets with unit assigned RN Care Manager at the beginning of every shift to determine patients with complex psychosocial needs.
Collaborates with RN Care Manager to evaluate patients with psychosocial needs, including but not limited to:
Psychosocial Assessment
Crisis intervention/Trauma
Adjustment to illness/new diagnosis
Grief & bereavement, end-of-life concerns
Chronic substance abuse (assessment and referral)
Abuse and/or neglect (consultation)
Sexual assault
Advance Directives
Self-pay
Competency concerns
Homeless/Unsafe discharge
Guardianship/Adoption
Mental health/behavioral issues
Patients admitted from Skilled Nursing Facilities or Alternative Living Facilities
Pediatrics, Family Birth Center and NICU – and/or baby issues
Identifies patients and families needing support for emotional, social, and financial consequences of illness and/or disabilities.
Accesses and mobilizes family and/or community resources.
Collaborates with the Supportive Care/Palliative Care Team.
Educates and communicates with the multidisciplinary team regarding identified needs.
Priority 2: Initiates and Coordinates Discharge Planning
Collaborates with RN Care Managers to resolve complex patient problems.
Participates in discharge planning activities for complex patients.
Intervenes with families exhibiting complex dynamics impacting care.
Communicates discharge planning status to the multidisciplinary team.
Notifies Care Management Department of newly identified or changed resources.
Engages patient/family in proactive discharge planning.
Documents discharge plan and patient understanding, including refusals.
Educates regarding post-acute options and documents choices per policy.
Ensures authorization for post-discharge services when required.
Contacts referral agencies and verifies bed availability.
Confirms discharge dates and arranges transportation.
Updates post-acute providers on discharge condition and final plans.
Reassesses and documents discharge needs throughout stay at minimum every 3 days.
Priority 3: Attends MDRs, Department Meetings, and Additional Trainings
Attends MDRs on assigned unit.
Identifies anticipated discharge dates.
Participates in afternoon huddles and escalates barriers.
Presents transition plans at MDRs.
Provides timely follow-up of action items.
Attends departmental meetings and trainings as scheduled.
Priority 4: Leads Patient-Family Conferences
Assesses need for patient/family/physician care discussions.
Schedules and leads patient care conferences to resolve issues.
Priority 5: Escalates Barriers as Appropriate
Discusses discharge barriers with physician and/or multidisciplinary team.
Escalates unresolved issues to Supervisor, Manager, or Director.
Insurance and Utilization Management
Maintains working knowledge of CMS requirements and readmission penalties.
Maintains working knowledge of insurance/payer benefits.
Documentation
Documents accurately and timely in the Electronic Medical Record.
Utilizes standards of professional practice in documentation and communication.
Ensures documentation complies with organizational, state, and federal guidelines.
Professional Accountabilities
Participates in continuing education and process improvement activities.
Adheres to confidentiality, infection control, ethics, safety, and policy standards.
Demonstrates flexibility, open-mindedness, and adaptability to change.
Maintains competency in organizational and departmental policies.
Utilizes professional standards in communication consistent with ethical guidelines.
Supports and models behaviors consistent with organizational mission, vision, and values.
Meets all mandatory organizational and departmental requirements.
Maintains competency in safety and regulatory standards.
Performs all other duties as assigned or needed to meet department/organization needs.
Minimum Qualifications
Education
•4 Year / Bachelors Degree social work or related field; human services, sociology or psychology.
Experience
•Previous experience in health care field preferred.
Other Minimum Qualifications
• Excellent written, verbal and listening skills.
• Willingness to establish effective working relationships with internal and external customers.
• Ability to manage conflict, stress and multiple simultaneous work demands in an effective and professional manner.
• Incorporate population specific needs, from birth to geriatrics, into all aspects of communication and patient care.
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.