Job Information
Ferris State University Desktop Support Technician 1 in Big Rapids, Michigan
Position Title:
Desktop Support Technician 1
Location:
Big Rapids (Main Campus)
Department:
54200 - IT Solution Center
Advertised Salary:
$22.97/hour. Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement.
Benefits:
Comprehensive benefits package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
Clerical Tech Association (CTA)
FLSA:
Non-Exempt
*Temporary/Continuing: *
Continuing
Part-Time/Full-Time:
Full-Time
Union Group:
Clerical-Technical Association (MEA-NEA)
Term of Position:
12 Month
At Will/Just Cause:
Just Cause
Summary of Position:
A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the userâ™s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. This position will be expected to travel to satellite campuses on occasion. CompTIA A+ certification required within 90 days of employment. Note: The University will not provide immigration assistance for this position.
Position Type:
Staff
Required Education:
High School Diploma