Job Information
Robert Half Customer Service Representative in Beverly Hills, California
Description
We are looking for a dedicated Part-Time Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role requires exceptional communication skills, attention to detail, and the ability to handle inquiries efficiently and with a strong focus on accuracy. If you thrive in a fast-paced environment and enjoy providing outstanding service, we encourage you to apply. This role is a 36-hour work week and onsite daily M-F.
Responsibilities:
• Utilize city-specific software to access, update, and manage customer account information and service requests.
• Address inquiries and concerns from customers, conducting research when necessary to provide accurate responses and solutions.
• Assist customers in understanding city programs, services, activities, and associated fees, guiding them to the appropriate forms, applications, or permits.
• Process service requests, provide timely updates, and resolve complaints effectively, escalating issues when appropriate.
• Maintain accurate records and documentation related to customer interactions and service transactions.
• Communicate clearly and with attention to detail with both internal and external stakeholders to ensure seamless service delivery.
• Demonstrate sound judgment in determining which issues require referral to other departments or personnel.
• Stay informed about municipal codes, policies, and procedures to provide accurate and up-to-date information to customers.
• Deliver exceptional customer service during high-volume call periods, ensuring satisfaction and efficiency.
• Follow established protocols for handling inbound and outbound calls, order entry, and related tasks.
Requirements • Minimum of three years of experience in customer service, with a preference for backgrounds in hospitality or high-volume call centers.
• Experience working for a municipal agency is highly desirable.
• Completion of high school education or equivalent is required.
• Proficiency in using software systems to manage customer accounts and service requests.
• Strong communication skills, both verbal and written, with the ability to explain complex information clearly.
• Proven ability to handle customer inquiries and complaints with professionalism and empathy.
• Familiarity with municipal codes and procedures is a plus.
• Availability to work onsite during the scheduled hours without remote options. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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