Job Information
Robert Half Customer & Inside Sales Support Coordinator in Bettendorf, Iowa
Description
Customer & Inside Sales Support Coordinator
Quad Cities Area • On‑Site • Full-Time
Are you organized, friendly, and great on the phone? Our client — an established, fast‑growing home services company — is adding a Customer & Inside Sales Support Coordinator to their small but mighty office team.
If you enjoy being the go‑to person who keeps communication flowing and helps customers feel taken care of, this is a fantastic opportunity.
What You’ll Do
This role is the central hub of the business—supporting customers, the sales team, and the operations crew. You will:
Be the first point of contact
Answer incoming calls with professionalism and warmth
Gather details, document customer needs, and schedule appointments
Respond quickly to missed calls and web inquiries so no opportunity slips through
Own scheduling & coordination
Book inspections, estimates, and service visits
Manage sales calendars and support daily workflow
Send confirmations, reminders, and updates to homeowners
Support inside sales
Follow up on estimates that haven’t yet converted
Re‑engage homeowners, answer questions, and schedule next steps
Keep CRM notes accurate and updated
Ensure a great customer experience
Call customers after work is completed to make sure they’re satisfied
Highlight additional services when helpful
Capture feedback and escalate any concerns to the team
Who Thrives in This Role
You don’t need home‑services experience—just the right drive and communication skills. Successful candidates are:
Warm, professional communicators
Organized and able to juggle multiple priorities
Confident on the phone
Comfortable with scheduling tools and CRM systems
Naturally helpful and customer‑focused
Calm under pressure and proactive when things get busy
What’s in It for You
Stable full-time role with clear impact on company growth
Supportive, close‑knit team environment
Opportunity to directly influence customer satisfaction and sales success
Hourly compensation + performance incentives/commission
You’ll play a major role in revenue, customer experience, and first impressions—your work truly moves the business forward. Apply and share your resume or connect with our team by calling us at (563) 359-7535.
Requirements
High school diploma or equivalent
Strong phone presence & communication skills
Solid organization and multitasking abilities
Comfortable using scheduling/CRM tools
Customer engagement, inside sales, or customer service experience
If you're looking for a role where your communication skills and attention to detail make an immediate difference, we’d love to talk with you.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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