Job Information
Future Tech Enterprise, Inc. Field Technician - Level 1 in Bethpage, New York
Field Technician - Level 1
Bethpage, NY
Full Time
Information Technology
Mid Level
Future Tech Enterprise, Inc. is looking to hire aField Technician - Level 1 Support. This role supports all technologyfor our client,across the Bethpage School District. The Field Technician plays a key role in maintaining and supporting district technology, working closely with the IT Department, Help Desk, and student helpers.
This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.
Schedule:Monday–Friday, 8:00 AM – 4:00 PM (one-hour lunch)
Location:On-site across district schools (local travel required)
What You’ll Do
Address and manage support tickets using the ticketing system
Provide hands-on technical support to faculty, staff, and students
Troubleshoot, maintain, optimize, and reimage1:1 Google Chromebooks
Support and troubleshootWindows desktops and laptops
Install, configure, and troubleshoot:
Printers and multi-function devices
Scanners and projectors
SMART Board Interactive Flat Panels
iPads, PCs, and laptops
VoIP phones
Assist with basic software, device connectivity, and technology-related issues
Support and maintain district-wide technology, including:
End-user devices
Classroom technology
Network-connected peripherals
Collaborate with other technicians and IT staff to document procedures and solutions
Prioritize daily work based on ticket urgency and administrative needs
Assist with technology projects and initiatives as assigned
Maintain clear communication with the IT Department and Help Desk team
What You Bring
1–3 years of technical support experience(deskside support preferred)
2+ years of customer service experience, with strong communication skills
Solid working knowledge of:
Windows OS
Chrome OS
Experience using aticketing systemto manage and document support issues
Ability to work independently while collaborating with a team
Valid driver’s licenseand access to a personal vehicle (local travel required)
CompTIA A+ certificationpreferred
Experience working in aneducational environmentis a plus
#LI-Onsite #LI-SG1 #FutureTechJob
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.