Job Information
Robert Half Customer Experience Manager in Bethlehem, Pennsylvania
Description
Are you passionate about creating exceptional customer experiences and leading teams to success? Robert Half is seeking a motivated and strategic Customer Experience Manager to join a local team!
Responsibilities:
Lead and develop a customer service team to ensure best-in-class interactions across all touchpoints (phone, digital, in-person).
Analyze customer feedback, identify trends, and collaborate cross-functionally to drive process improvements.
Develop and implement customer experience strategies aligned with business goals.
Set, monitor, and report on key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty.
Advocate for our customers by championing their needs within the organization.
Deliver ongoing training and coaching to customer-facing team members.
Manage escalation processes to resolve complex customer concerns quickly and professionally.
Requirements
Requirements:
Bachelor’s degree in business, marketing, communications, or related field.
3+ years experience in customer experience, customer service management, or a related leadership role.
Strong understanding of customer journey mapping, customer feedback tools, and service metrics.
Excellent communication, leadership, and problem-solving skills.
Experience implementing process improvements and driving team performance.
Proficiency with CRM systems and customer analytics tools.
Apply online!
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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