Job Information
Marriott Director, Configuration Management in Bethesda, Maryland
Additional Information Bethesda, MD Pay Range: $126,900-$215,700 annually Remote Pay Range: $118,900-$201,900 annually
Job Number 26045289
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Ave%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? Y
Position Type Management
Bonus Eligible: Y
Stock Package: Y
Expiration Date: 05/12/2026
JOB SUMMARY
Director, Configuration Management is a Global technology leader responsible for defining, governing and operationalizing Marriott International’s IT Configuration Management, Service Mapping and ITOM Discovery Capabilities. This role serves as the product owner of the ServiceNow CMDB and ITOM capabilities, providing governance over Marriott Configuration Management processes and configuration data. The Director of Configuration Management partners closely with IT Service Management (ITSM), IT Asset Management (ITAM), and Global Information Security (GIS) capability and process owners to ensure configuration data is consistently aligned across Marriott IT processes, enabling accurate, trusted, and scalable data. This leader establishes and maintains governance over Marriott’s configuration data, driving accountability across product and service owners. The role leads a high performing team of senior technical and systems analysts as well as manages strategic partners, while owning the multiyear roadmap for CMDB, Discovery, and Service Mapping capabilities as part of the ServiceNow Platform.
CANDIDATE PROFILE
Education and Experience
Required
10+ years of experience in Information Technology, including:
5+ years leading enterprise scale Configuration Management, CMDB, and/or ITOM functions
5+ years’ experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and other data sources like Service Graph Connectors
5+ years partnering with or supporting ITSM and ITAM programs
5+ years leading managers or senior technical teams
Bachelor’s degree in computer science, Engineering, or related discipline, or equivalent experience
Preferred
Experience with managing enterprise CMDB governance across diverse stakeholders
Experience with federated / multisource CMDB architecture
Experience with CSDM implementations
Understanding of ServiceNow ITOM discovery process for cloud (AWS, Azure), containers (Kubernetes, EKS, OpenShift), and hybrid environments
Experience integrating Configuration Management with ITSM, ITAM, Change, Incident, Event, and Risk processes
Experience operating in regulatory and audit driven environments
Experience building business cases, road maps, and investment justifications
Knowledge of Agile, Lean, and Design Thinking
ITIL v4 Foundation
Experience leading large CMDB improvement projects across multiple stakeholders
CORE WORK ACTIVITIES
Provide enterprise leadership and strategic ownership for Configuration Management, CMDB, Discovery, and Service Mapping capabilities.
Establish and enforce global governance, standards, and accountability for configuration data across technology domains.
Drive continuous improvement processes across Configuration Management, CMDB, Discovery and Service Mapping capability areas.
Integrate Configuration Management discipline with Technology Asset Management, IT Service Management, and Information Security processes and controls.
Partner with the ServiceNow Platform team with ServiceNow Maturity Initiatives
Deliver actionable metrics, insights, and reporting to enable executive decisionmaking.
Lead and develop highperforming teams and strategic partners.
Drive organizational change, adoption, and continuous improvement to improve data quality, automation, and business value.
The Director will lead and govern a third‑party service provider responsible for day‑to‑day CMDB operational activities, ensuring data accuracy, timeliness, and adherence to enterprise standards. This role is accountable for vendor performance management, operational metrics, and continuous improvement aligned to ITSM and CMDB governance.
Oversee Flexera administration and operational support including but not limited to beacon/agent management, certificate renewals, user access, and providing day-to-day support to ITAM resources.
Enterprise Leadership & Strategy
Serve as the product owner for Marriott’s Configuration Management, CMDB, and Service Mapping capabilities.
Define and execute the enterprise Configuration Management strategy aligned to ITOM, ITSM, ITAM, and technology modernization initiatives.
Establish and maintain a multiyear roadmap to improve CMDB accuracy, discovery coverage, automation, and business value.
Represent Configuration Management across organizational forums, governance councils, and steering committees.
Governance, Data Ownership & Standards
Establish and manage a global CMDB governance operating model, including data ownership, stewardship, and accountability.
Define and maintain data quality standards, certification criteria, and health metrics aligned to configuration management/CMDB processes.
Ensure configuration data supports audit readiness, cybersecurity, and regulatory controls.
Drive consistent adoption of configuration management standards across platforms and product teams.
CMDB, Discovery & Service Mapping
Own the strategic direction of ServiceNow CMDB capabilities to include Discovery, Integrations and Service Mapping
Partner with Key Stakeholders to define future discovery and integration requirements to improve data completeness, accuracy, and timelines for Marriott Configuration Items
Integration with Technology Asset Management
Partner closely with Hardware and Software Asset Management leaders to align discovery and data requirements
Improve discovery process to enhance asset data requirements to support lifecycle management, audit evidence, and cost optimization through accurate configuration data.
Support ITAD, refresh planning, and decommissioning activities through reliable CMDB intelligence.
Integration with IT Service Management
- Partner closely with ITSM Capability teams (Change, Incident, Problem and Knowledge) to align CMDB, Discovery and Service Mapping requirements to improve processes
Metrics, Insights & Reporting
Establish and maintain CMDB operational KPIs focused on health, coverage, and value realization.
Deliver executivelevel dashboards and insights to support risk, investment, and operational decisions.
Empower CI and data owners with actionable reporting and selfservice visibility.
Team & Vendor Leadership
Lead and develop a team of Senior Technology Analysts and Senior Systems Analysts.
Manage a blended workforce of Marriott associates and strategic partners.
Foster a culture of accountability, innovation, continuous improvement, and customer centricity.
Change, Adoption & Continuous Improvement
Lead organizational change management for CMDB, discovery, and service mapping enhancements.
Ensure enhancements are well documented, communicated, and adopted across stakeholder communities.
Apply Design Thinking to rapidly cocreate solutions with customers and partners.
Continuously evaluate emerging technologies and practices to futureproof Configuration Management capabilities.
Leading People & Human Resources Activities
Build and sustain a highperforming, inclusive team culture.
Coach, mentor, and develop leaders and subject matter experts.
Participate in hiring, succession planning, and workforce strategy.
Provide performance feedback, evaluations, and recognition.
Additional Responsibilities
Communicate effectively with executives, peers, and teams.
Manage conflict constructively and drive resolution.
Present complex concepts clearly and concisely.
Perform other reasonable duties as assigned.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf) to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.