Job Information
Pearle Vision Optometric Technician in Berwyn, Illinois
ABOUT US: This is not just a job..........it's a career path with endless possibilities in a vast and growing field. The happiness of those we serve is directly driven by our team's collaboration and engagement. You'll receive excellent compensation and a benefits package with additional perks designed to make you smile. We consider our work environment our sanctuary and take great care to protect it from negativity, both from outside and from within. The work you do will be rewarding. But you'll earn more than a paycheck: you can enjoy opportunities to grow your career. Most of all, we believe you can find purpose, meaning, and the chance to be part of something bigger than yourself. Check out our Google reviews! BENEFITS: * Competitive Compensation * Guaranteed $20-$24 * Bi-Weekly Commission * Monthly Bonus * Paid Vacations * Paid Holidays * Paid Sick Days * Medical Benefits * Dental Benefits * Complimentary Eyewear * Family and Friends Discount GENERAL FUNCTION: Create exceptional value in our patients' lives by ensuring every patient receives the highest quality of care. Enthusiastically satisfy patients all the time through exceptional service. MAJOR DUTIES AND RESPONSIBILITIES * Is friendly, courteous, and informative on the telephone at all times; schedules patient visits efficiently. * Greets patients without delay upon entering the office; demonstrates urgency in providing the highest level of service to all patients and in satisfying their needs. * Determines the reason for the patient's visit, takes time to explain all required paperwork, tests, products, and services, and communicates the appropriate time frame. * Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the Managing Doctor/Retail when necessary. * Performs work accurately and thoroughly despite time pressure and patient volume; identifies situations involving unsatisfied patients and acts quickly for resolution. * Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. * Demonstrates knowledge of appointment book/scheduling procedures and computer operations/procedures. * Takes pride in the office's appearance and shows initiative in keeping the area clean, organized, and professional-looking. KNOWLEDGE AND SKILLS * Strong communicator and listener to patients and associates * Strong interpersonal skills (friendly, caring, patient) * Strong basic math skills (addition, subtraction, multiplication, division) * Sales skills * Knowledge of office merchandise * Familiarity with computers and calculators * Strong organizational skills EDUCATION * High School Graduate or equivalent EXPERIENCE * Previous experience in customer service, retail, or optical preferred. The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job