Job Information
Marriott Front Office Manager in Berlin, Germany
Additional Information
Job Number 26009372
Job Category Rooms & Guest Services Operations
Location The Westin Grand Berlin, Friedrichstrasse 158-164, Berlin, Berlin, Germany, 10117 VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Grand%20Berlin%2C%20Friedrichstrasse%20158-164%2C%20Berlin%2C%20Berlin%2C%20Germany%2C%2010117)
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Event Hospitality Management Holding GmbH & Co KG. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Is hospitality your passion? Then we look forward to meeting you!
We are looking for a new Front Office Manager (m/f/d) to start on February 1, 2026!
As Front Office Manager (m/f/d), you will be the face of our hotel—with professionalism, empathy, and a confident manner. In this responsible position, you will take charge of the entire reception area and work with your team to provide first-class service.
Your responsibilities will include:
ensuring smooth operations throughout the reception area, including concierge and guest services
Leading and motivating a team of around 25 dedicated employees
Creating efficient duty and vacation schedules for optimal resource planning
Training new team members through structured training plans
Providing regular training for the team to ensure the highest quality of service
Compliance with and communication of Marriott standards in daily guest contact
Ensuring a warm, professional welcome for all guests
Coordinating and monitoring daily front office operations
Handling guest complaints and special requests with empathy and a solution-oriented approach
Further development of standards and processes for the continuous improvement of guest services
Close cooperation with other departments to ensure smooth operations
Monitoring relevant key figures and coordination with revenue and reservation teams
At least 2 years of professional experience as an Assistant Front Office Manager in the upscale hotel industry
Fluent German and English skills (C1 level)
Strong sense of quality and responsibility as well as a passion for excellent guest service
Empathetic personality with a hands-on mentality
Experience working with Opera is advantageous.
Collective bargaining agreements and social benefits
This company is an equal opportunity employer.
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