Job Information
Whitsons Culinary Group Senior IT Support Specialist in Berkely, Illinois
Senior IT Support Specialist
Berkely, IL, USA
Requisition Number
16126
Location
Berkely Il
Job Description
SUMMARY:
The Senior IT Support Specialist provides advanced technical support while assisting in the administration of core IT systems. This role supports Microsoft 365 services, including email and SharePoint, while serving as a senior escalation point for help desk issues. The position also supports endpoint technologies, including printer mapping, printer configuration, and troubleshooting of specialized devices such as Zebra label printers ensuring reliable system operations and high-quality technical support for end users.
ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:
Monitor and evaluate flagged emails, ensuring proper handling to maintain email security.
Microsoft SharePoint, OneDrive, O365 Administration
Manage and monitor user identities and access through Microsoft Entra / Azure AD
Rapid7 Incident response/ Antivirus/Malware cleanup
End-user support and troubleshooting
ITSM ticketing system recording detail. Respond to tickets within the SLA policy timeframe.
Strong knowledge of Windows 11 operating systems
Software installation, configuration, and troubleshooting
Windows Server Active Directory, DNS, DHCP, Group Policy
Teams telephone system configurations
Layer 2 Networking skills, switching, VLANs.
Printer mapping and configurations
Zebra label printer troubleshooting, Including Colos
Copier and Printer configurations
Mobile Device Management software
Employee onboarding and termination processing
Create technical documentation for procedures.
iPhone configurations and deployment
Performing analysis of root causes
This role offers a salary starting at $60,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays.
Requirements
REQUIRED QUALIFICATIONS AND COMPETENCIES:
Education:
College Degree in Computer Science, Information Technology or any other related field preferred or similar experience
Other Qualifications, Experience, and Competencies: (include the ability to manage and supervise staff, if required; the ability to travel or speak foreign languages, if necessary, etc.)
Minimum 5-7 years previous technical experience
Layer 1 networking a plus
Ability to build rapport with clients
Ability to carry/lift/move up to 50 lbs. on occasion, depending on product or materials.
Strong troubleshooting, problem-solving, and critical thinking skills
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule.
Bilingual Spanish a plus
Ability to work in a team environment as well as individually.
Availability to support the Production Team outside of working hours if needed.
Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Performs all other duties as assigned.
PHYSICAL DEMANDS OF THE JOB:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is frequently required to sit, talk and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk and climb stairs, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to multi-task and tolerate frequent interruptions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is performed primarily in an office setting. The noise level in the work environment is moderate.
The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Work Schedule
Generally Monday – Friday 8:00 am – 5:00 pm.
Supervisor
Steve J Elster
Salary Target
$60k-$65k