Job Information
Walmart Senior Analyst, Operations in Bentonville, Arkansas
Position Summary...
What you'll do...
Senior Analyst, Operations (Trust & Safety – Incident Management)
Position Summary
At Walmart, our Trust & Safety Operations team plays a critical role in protecting our customers, associates, drivers, and the business. As a Senior Analyst, Operations , you will support end-to-end incident management for Last Mile Delivery by reviewing complex cases, applying policy-based decision-making, and ensuring consistent, high‑quality outcomes.
This role operates in a fast‑paced, highly regulated environment that requires strong judgment, analytical thinking, and attention to detail. You will help balance customer trust, driver accountability, and business risk while partnering cross‑functionally to continuously improve operational quality and consistency.
About the Team
The Trust & Safety Operations team supports the integrity of Walmart’s Last Mile Delivery platform by managing incidents, disputes, and enforcement actions at scale. We work closely with Product, Policy, Legal Compliance, Customer Experience, and Operations partners to ensure decisions are accurate, equitable, and aligned to company standards and business objectives.
What You’ll Do
Incident Review, Investigation & Decisioning
Review and resolve incidents, cases, or appeals using established policies, procedures, and guidelines
Conduct detailed fact-finding by analyzing case data, documentation, and stakeholder input
Apply consistent, defensible judgment within defined frameworks to determine appropriate outcomes
Identify and escalate cases that fall outside standard guidelines or require additional review
Quality, Risk & Insights
Evaluate decision accuracy and adherence to policy and process standards
Identify trends, risks, and opportunities for operational or policy improvement
Support reporting, analysis, and insights that inform quality, consistency, and process enhancement
Operational Execution
Manage assigned caseloads while meeting service level agreements (SLAs) and quality expectations
Document case findings, actions, and outcomes clearly and accurately
Follow established procedures for handling sensitive, high-risk, or escalated incidents
Cross‑Functional Collaboration
Partner with Product, Policy, Legal, Compliance, and Operations teams to support effective case resolution
Communicate clearly and professionally with internal stakeholders regarding case status and outcomes
Support implementation of process updates, policy changes, and workflow improvements
Minimum Qualifications
2–5+ years of experience in operations, investigations, quality assurance, compliance, or a related field
Strong analytical and problem‑solving skills with the ability to apply policies consistently
Experience working in high‑volume, process‑driven environments
Excellent written and verbal communication skills
High attention to detail with a strong commitment to accuracy and quality
Preferred Qualifications
Experience in Trust & Safety, incident management, appeals, or dispute resolution environments
Familiarity with logistics, last mile delivery, eCommerce, or marketplace operations
Experience with reporting or analytical tools (e.g., Excel, SQL, BI tools)
Experience working cross‑functionally with Product, Legal, or Operations partners
Key Competencies
Policy Interpretation and Application
Analytical Thinking and Problem Solving
Operational Excellence and Execution
Stakeholder Communication
Attention to Detail and Accuracy
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $60,000.00 - $110,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.