Job Information
Walmart Manager, Workforce Planning in Bentonville, Arkansas
Position Summary...
The Workforce Management Forecasting Leader is responsible for strategic workforce planning across a 3–18 month horizon, driving accurate volume and staffing forecasts for back-office and contact center operations. This role partners cross-functionally to model demand, inform financial and operational decisions, and implement WFM solutions that enable scalable, data-driven workforce strategies.
About the Team
The team leads enterprise workforce forecasting and planning efforts that directly influence operational readiness and financial performance. Working closely with Business Development, Product, Operations, and Finance, this role ensures staffing strategies align with growth initiatives, seasonal demand, and evolving business priorities.
What you'll do...
Develop and maintain volume, workload, and AHT forecasts across call, chat, email, and back-office functions.
Build shrinkage assumptions, seasonality models, and event-based forecasts to support monthly and quarterly outlooks.
Conduct scenario planning, sensitivity analysis, and campaign/product impact modeling.
Track forecast accuracy and continuously refine assumptions and methodologies.
Lead WFM system initiatives (IEX/NICE), including implementation support, troubleshooting, vendor coordination, and end-user training.
What You’ll Bring
Workforce Management experience with deep expertise in forecasting and staffing models.
Hands-on experience with IEX/NICE WFM platforms.
Strong analytical skills with experience in long-range planning, scenario modeling, and risk assessment.
Proven ability to lead cross-functional initiatives and communicate insights effectively to senior leadership.
Experience delivering training, supporting change management efforts, and documenting assumptions clearly.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification
Primary Location...
1601 SE 10th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.