Job Information
Assistance Plus BH Administrative Assistant I in Benton, Maine
Salary Range $18.00 - $20.00 Hourly
Position Type Full Time
Description
Assistance Plus is seeking a detail-oriented individual to join our team as a Behavioral Health Administrative Assistant I. This position will assist the Behavioral Health department with administrative support tasks.
This is a full time (40 hours per week) position, located at our Benton Office.
Duties include and are not limited to:
Accepting and promptly processing referrals for DLS, Skills, DSP, adult case management, and children’s case management services as needed to assist the Referral Specialist
Maintaining the referral spreadsheets for DLS/Skills/DSP/Children’s, and Adult Case Management as needed to assist the Referral Specialist
Reviewing all paperwork for accuracy prior to updating certification in CareVoyant and/or giving to QA department
Providing excellent customer service by responding within the current business day to all forms of communication such as: phone calls, voicemails, emails, etc.
Informing Director of BH of any client complaints and reportable client incidents
Following and remaining current with policies and protocols set forth by the Agency, Office of Adult Mental Health Services, Division of Licensing and Regulatory Services and MaineCare Benefits Manual
Establishing and maintaining professional boundaries with clients
Maintaining strict confidentiality of client and staff information
Maintaining all requirements of the AMHI Consent Decree as it pertains to providing client services
Providing coverage support for other Administrative Assistants
Confirming qualifying diagnosis information and scanning into CareVoyant
Tracking when documents have been completed and ensuring timely signatures before assigning tasks for clinical signature
Following up with employees on pending due dates to prevent tardiness
Processing incoming faxes and emailing/coding accordingly
Keeping the SOP manual for administrative tasks for BH Programs up-to-date
Sending daily Kepro downloads to all BH staff and supervisor of staff
Scanning bi-directional forms in CareVoyant
Scanning Initial/Annual Packets in CareVoyant
Performing OPT tasks such as scheduling and processing referrals/paperwork as needed to assist the OPT Department
Performing other duties as assigned
Qualifications
Position Requirements:
Proof of vehicle insurance at $50K/$100K and a valid Maine driver’s license are required
High school diploma or equivalent is required.
Minimum of two years of previous office experience is preferred.
Excellent verbal, written, interpersonal, communication, and presentation skills
Must be 18 years of age or older
Intermediate skill level with Microsoft 365, Word, Excel, and Teams
Ability to maintain confidentiality
High level of attention to detail
Benefits:
Generous Earned Benefit Time
Mileage reimbursement
Working in a team-oriented environment
12 paid holidays per year
Agency-paid life insurance in the amount of your annual salary with a max of $50K
Agency-paid Short-Term Disability
Medical, dental, and voluntary insurances
401K Retirement Plan
Employee Assistance Program (EAP)
Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.