Job Information
Oracle Technical Analyst 3-Support in BENGALURU, India
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Looking for a experienced Oracle Analytics professional for Product Support role with hands on experience working on OAS, OAC, OBIA, FDI, OBIEE and OBIA
Required Skills:
Technical
6-10 Years of experience as an Administrator/Developer with strong solid grasp on OAS, OAS, FAW, OBIEE, and OBIA
Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must.
Confirmed understanding on Oracle Database/Essbase would be an added advantage.
Solid grasp on Data.
Knowledge on SSO/SSL/LDAP would be useful.
Knowledge on Oracle Discoverer would be added advantage
Should have worked on UNIX/Linux Operating System
Customer Management
Ability to identify customer problem and provide technical solution in timely manner
Ability to understand customer vitality and sensitivity of problem
Strong Verbal and Written communication skills
Ability to speak authoritatively.
Ability to work well with demanding customer environment and delight customer
Strong Alignment to Process and be process champion
Product and Technology:
Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.
Personal Competencies:
Strong customer focus with ability to handle escalations and technical deep dives.
Structured problem-solving mindset.
Self-motivated with a continuous learning attitude.
Excellent communication, documentation, and global collaboration skills.
Results-oriented with a passion for service quality and technical excellence.
Career Level - IC3
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.