OneMain Financial Jobs

Description

Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.

· Guide & help seller for completing onboarding formalities & train them on internal tools.

· Handle various types of cases related to inbounding, product issues and customer complaints

· Provide required inputs to seller to manage customer feedbacks

· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.

· Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience

· Document processes & regularly update existing Sops

· Review & suggest SOP changes required if any to the team basis input from Category managers

· Handle various sets of daily, weekly and monthly business reports

· Onboard new processes if required as per the business needs

I. Skills

· Excellent written and oral communication skills in English

· MS Excel proficiency – ability to mine voluminous data for specific detail

· Strong analytical skills

· Strong interpersonal skills

· Excellent listening skills

· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

· Pace of implementation and consistency in performance

· Willingness to take initiatives and additional responsibilities

· Willingness to travel

· Commitment and completion factor

· Peer respect - establish and maintain cooperative working relationships

· Creative and analytical problem solvers with passion for operational excellence

· Identify areas of possible process improvements

III. Ability to

· Multi task in a fast paced environment

· Operate in the system with speed and accuracy necessary to meet Amazon standards

· Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

· Meet and interact with sellers/vendors for initial process setup

· Flag possible escalation, dive deep to recommend and implement corrective actions

· Flag any updates received from stakeholders on process to Team Lead/Manager

· Be part of client calls to raise challenges, lead, and document conference discussions

· Audit tasks assigned to junior associates and report quality metrics

· Train new staff and give feedback to the training team

· Understand the processes across teams & work towards improving the same along with process experts

Basic Qualifications

• 1+ years of sales experience

• Bachelor's degree

Preferred Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.