Job Information
Amazon Network Losses- Program Manager, Network Losses in Bengaluru, India
Description
Are you looking for the opportunity to create substantial impact on business profitability through reduction of business wastes in operations, then Network Losses (NL) reduction role is that opportunity. The scope of impact spans across miles focused at reduction of network losses arising from Shrinkage, Damage, Concessions or combination of these within operations across supply chain and in close collaboration with Fulfillment Centers (FC)/ Sort Centers (SC)/ Last Mile (LM), transportation Operations, Amazon Customer Excellence Systems (ACES), Security & Loss Prevention (S&LP), Products, and seller business partners.
At Amazon, we're working to be the most customer-centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there, we need exceptionally talented, bright, and driven people. To be successful, you will need excellent communication, negotiation and influencing skills to drive consensus across multiple stakeholders. We interface with all miles of Operations, Products team and business teams to identify and execute solutions that improve Customer experience by reducing waste and losses in operations.
This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving operations, process fixes and strategic initiatives to completion. The ideal candidate is motivated, optimistic and agile; with strong time management skills.
Key job responsibilities
-Develop deep understanding, hands on experience of operational processes across supply chain.
-Deep diving and analyzing operational data to arrive root causes for losses - invent or replicate solutions to those root causes, track impact.
-Improve operational processes by Standardization of metrics, processes, SOPs across miles related to network losses.
-Driving product implementation in operations and/or operational process solutions to eliminate losses.
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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