Job Information
Amazon Catalog Automation lead, GL CE - Audio in Bengaluru, India
Description
· Identify process gaps and Provide Sellers/brands with Automated dashboards to reduce these defects.
· Provide required inputs to seller to manage customer feedbacks
· Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing Sops
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs
I. Skills
· Excellent written and oral communication skills in English
· MS Excel /SQL intermediate proficiency – ability to mine voluminous data for specific detail
· Strong analytical skills
· Strong interpersonal skills
· Excellent listening skills
· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
· Pace of implementation and consistency in performance
· Willingness to take initiatives and additional responsibilities
· Willingness to travel
· Peer respect - establish and maintain cooperative working relationships
· Creative and analytical problem solvers with passion for operational excellence
· Identify areas of possible process improvements
About the team
The Role is part of the Category Team managing Amazon India's Audio Business.
Basic Qualifications
Bachelor's degree
Experience with Microsoft Office products and applications
Preferred Qualifications
- Knowledge of SQL
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