Job Information
Delta Dental of Minnesota Desktop Support Administrator in Bemidji, Minnesota
Job Duties
COMPANY INFORMATION
Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.
GENERAL SUMMARY
The Desktop Support Administrator is responsible for providing first and second level of operational support for infrastructure systems, networks, telecommunications, video conferencing and services in the Operations and Technology Center in Bemidji, MN. This includes installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, and associated peripherals including AV equipment.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.
ESSENTIAL FUNCTIONS
Provide Level 1 and Level 2 helpdesk support to company users during core business hours and after hours support as needed
Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers using system-imaging software
Document issue resolution using the helpdesk ticketing system
Maintain excellent communication with all end users and other members of the Technology Department
Research, test, configure and software
Set up, maintain and troubleshoot Apple iPad and iPhones
Set up and configure printers, scanners and other peripherals
Set up and maintain audio visual equipment and provide on-site meeting support
Maintain inventory of all hardware and software resources
Work with outside vendors as needed
Willingness to train employees on various IT topics
Execute other assigned tasks or projects as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
KNOWLEDGE, SKILLS AND ABILITIES
Required:
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze and effectively solve problems in a timely organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
WORK ENVIRONMENT/PHYSICAL DEMANDS
Travel Requirements: Minimal
Weight Lifting Requirements: 50 lbs
Sedentary Work: Prolonged periods of sitting at a workstation while working at a computer
RELATIONSHIPS
Reports To: Manager of Desktop Services
Directly Manages: None
Internal Relationships: Customer Service Representatives, Supervisors, Operations, and Human Resources
External Relationships: Vendors as appropriate
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Minimum Education Required
EDUCATION
Required:
- 5+ years set up, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
Minimum Experience Required
EXPERIENCE
Required:
- Experience with Windows and MacOS desktops and netbooks, as well as ios devices, in an Active Directory environment
Preferred:
- Experience with Microsoft Exchange, Microsoft Office 2013/2016, Microsfoft Office 2011 for Mac, Office 365, WDS (Windows Development Server), Romgar, ShoreTel, Cisco, JAMF, Casper Suite, LifeSize, Polycom., SCCM, SCCOM, both Apple and PC environments and basic understanding of networking and TCP troubleshooting.
Shift
First (Day)
Number of Openings
1
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
Yes
Compensation
$29.00 - $36.00 / Hourly
Postal Code
56601
Place of Work
Hybrid
Requisition ID
8082
Job Type
Full Time
Job Benefits
BENEFITS & COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), and Holidays. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.
The starting salary range for this position is $29.00 TO $36.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member’s salary history will not be used in compensation decisions.
Application Link
https://www.deltadentalmn.org/career-opportunities