Job Information
Apex Systems, Inc. ServiceNow Developer - 3021365 in Bellevue, Washington
Job#: 3021365
Job Description:
Senior ServiceNow Developer
SUBFAMILY SUMMARY
- Designs, develops, configures, and enhances ServiceNow applications and modules to support functional or operational areas.
- Analyzes complex business problems and translates them into scalable and sustainable ServiceNow platform solutions, leveraging native capabilities before customization.
- Provides technical expertise in identifying, evaluating, and developing ServiceNow workflows, integrations, and automation that are cost-effective and meet user requirements.
- Analyzes existing ServiceNow applications, formulates logic for new modules, prepares flow diagrams, scripts, and performs unit and platform testing.
- Participates in selection of ServiceNow plug-ins, integrations, and application frameworks.
- Assists with development of annual and 5-year capital IT budgets related to the ServiceNow platform.
- Participates in business strategies and objectives that influence enterprise workflow automation and IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other modules.
- Develops upgrade, migration, and implementation plans for ServiceNow releases and applications. Prepares and obtains approvals for development and platform documentation.
- Configures system settings, workflows, UI policies, business rules, and client/server scripts in ServiceNow.
- Plans and executes unit, integration, regression, and UAT cycles for ServiceNow releases and enhancements.
Trains users in adoption, implementation, and proper use of developed ServiceNow solutions.
JOB RESPONSIBILITIES
- Diagnoses complex issues within the ServiceNow platform, including workflow errors, automation gaps, integrations, and performance concerns.
- Performs advanced analysis, configuration, development, and implementation of ServiceNow applications and custom solutions for business units.
- Maintains and enhances complex ServiceNow application components using JavaScript, Flow Designer, IntegrationHub, and scoped/custom applications.
- Leads coordination and facilitates interactive design sessions with business and technical stakeholders.
- Creates functional and technical specifications for ServiceNow solutions, including data models, process flows, and integration patterns.
- Develops and executes detailed test plans, automated tests when applicable, and ongoing quality monitoring.
- Guides business units in defining UAT scripts, testing outcomes, and training materials for ServiceNow deployments.
- Provides day-to-day support for ServiceNow users and junior developers.
- Drives improved user productivity through workflow optimization, automation, and best-practice platform usage.
- Leads other developers during prototype creation, configuration, development, testing, and deployment phases.
- Supports efforts around data imports, CMDB maintenance, data normalization, and reconciliation within ServiceNow.
- Identifies and resolves process gaps; contributes to security/authorization (ACL) design.
Contributes to annual and 5-year capital IT budgets related to enterprise workflow automation initiatives.
ADDITIONAL RESPONSIBILITIES FOR P3 -- SENIOR LEVEL
Contributes proactively to IT strategy based on ServiceNow platform direction, product roadmap, and internal needs.
Acts as liaison between business units and IT teams to advance enterprise workflow digitization.
Provides leadership and mentorship to ServiceNow administrators and junior developers.
Participates in pro