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Role:Operations Program Manager

Location:Bellevue, WA (Hybrid) - No Remote hiring allowed

FTEwith benefits

This role is responsible for operational program management of the Outbound Access Protection (OAP) workspace, ensuring reliable service delivery, clear governance, and continuous improvement. The manager will partner closely with the workspace owners and coordinate with internal stakeholders, platform/IT teams, and external vendors.

KeyResponsibilities:

• Operations: Run day-to-dayoperations for the program - intake, triage, prioritization, executiontracking, and issue resolution

• Stakeholder management: Partnerwith business owners and functional teams to gather requirements, clarifyscope, and communicate progress, risks, and dependencies.

• Governance & controls:Maintain governance - access/permissions, change control, naming/structurestandards, documentation, audit readiness

• Backlog & deliverymanagement: Own the backlog; define user stories/tasks, acceptancecriteria, and delivery plans; track commitments and outcomes.

• Service management: Establishand report on SLAs (incident response, request turnaround, availability)and drive root-cause analysis and prevention.

• Release & changemanagement: Coordinate releases, regression checks, communications, andpost-release validation; maintain release notes and change logs.

• Quality & compliance:Ensure solutions meet security, privacy, and compliance requirements;coordinate reviews and approvals as needed.

• Reporting & analytics:Produce weekly/monthly operational reports and actionable insights.

RequiredQualifications:

• 5+ years in operations/programmanagement, service delivery, or platform administration roles.

• Experience managing aworkspace/product area with multiple stakeholders and competingpriorities.

• Demonstrated ability to buildand run operating rhythms (intake, weekly triage, planning, statusreporting, retros).

• Strong communication skills(written and verbal) with the ability to translate technical details intobusiness impact.

• Experience withticketing/backlog tools (e.g., Azure DevOps, Jira, ServiceNow) anddocumentation practices.

• Comfortable working withsecurity/compliance requirements - access control, change management,audit trail, etc.

• Ability to lead withoutauthority and drive closure across cross-functional teams.

• Hands-on with seniorleadership reporting, governance documents, or process improvements(sanitized, if needed)

PreferredQualifications:

• Experience supportingenterprise analytics or automation platforms (e.g., Power Platform, Azure,data/BI workspaces).

• ITIL familiarity(incident/problem/change) and/or relevant certifications (PMP,Agile/Scrum).

• Experience defining SLAs/SLOsand building operational dashboards (Excel/Power BI).

• Hands-on familiarity withaccess management and identity concepts (RBAC, groups, least privilege).

EducationRequirements: Bachelor-s Degree

Life atSogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexiblework options

• 401(k)with 150% match up to 6%

• EmployeeShare Ownership Plan

• Medical,Prescription, Dental & Vision Insurance

• LifeInsurance

• 100%Company-Paid Mobile Phone Plan

• 3 WeeksPTO + 7 Paid Holidays

• PaidParental Leave

• Adoption,Surrogacy & Cryopreservation Assistance

• SubsidizedBack-up Child/Elder Care & Tutoring

• CareerPlanning & Coaching

• $5,250Tuition Reimbursement & 20,000+ Online Courses

• EmployeeResource Groups

• Counseling& Support for Physical, Financial, Emotional & SpiritualWell-being

• DisasterRelief Programs

AboutSogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | www.sogeti.us

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 105K to 115K per annum.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.