Job Information
BYTEDANCE INC. Lead Algorithm Engineer, E-Commerce (Multiple Positions) in Bellevue, Washington
Responsibilities
Design and implement AI-driven customer service tools to handle inquiries, complaints, refunds, dispute resolutions, and logistical issues.
Apply state-of-the-art post-training techniques, such as instruction tuning, reinforcement learning from human feedback, and continual learning, to optimize AI customer services responses.
Identify challenging customer service interactions and construct specialized datasets to enhance AI training.
Build AI models to handle customer services interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.
Work on model compression, quantization, and efficient inference techniques to ensure the AI customer services tools can run at scale with low latency and high reliability.
Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.
Mentor junior team members and interns.
Qualifications
Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Data Science, Mathematics or a related field, and 3 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Data Science, Mathematics or a related field, and 5 years of post-bachelor's, progressive related work experience.
Of the required experience, must have 3 years of experience in each of the following:
Using SQL or Python to perform data analysis including regression, classification, clustering, and machine learning;
Designing and implementing multilingual AI systems by applying multilingual NLP, machine translation, and cross-lingual dialogue modeling techniques;
Developing and optimizing large language models through fine-tuning and distillation to enhance conversational AI performance;
Building automation tools or scripts; and
Using Unix or Linux operating system.
Type: Full time, 40 hours/week
Location: Bellevue, WA
Salary Range: $198360 - $416100 per year
To apply, and for information on benefits offered, visit: https://joinbytedance.com/ and type Job ID A60696 in search bar. Contact lpresumes@bytedance.com if you have difficulty applying through our website.