OneMain Financial Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role manages the execution of initiatives that impact customer experience across sales and service channels to ensure alignment and readiness. It leads cross-functional teams to develop, plan, and implement changes affecting front-line operations and customer interactions. The role is distinguished by its responsibility for comprehensive execution planning and issue resolution beyond formal projects. Success is measured by effective launch readiness, seamless execution, and timely resolution of customer-impacting issues. The work directly influences customer satisfaction and operational efficiency by advocating for customer needs and supporting front-line employees. Job Responsibilities: Develops and owns execution plans for major business initiatives impacting front-line customer experience to ensure readiness and alignment Leads cross-functional teams to identify risks, evaluate solutions, and make trade-off decisions for customer-facing projects Collaborates with marketing, product development, and other departments to influence project requirements and solutions benefiting customers and front-line staff Manages pre-launch, launch, and post-launch activities to support seamless implementation and issue resolution of new products and services Defines and maintains support models for sales and service channels including administration, compliance, and technical support Produces and mentors others in high-quality project documentation and applies lessons learned to improve future initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 2-4 years Wireless experience; previous experience working within or supporting Retail or Care channels. (Preferred) 2-4 years Project or program management experience. (Preferred) Knowledge, Skills and Abilities: Customer Service (Required) Process Management (Required) Project Management (Required) Team Leadership (Required) Microsoft Office (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $67,400 - $121,600 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligib