Job Information
Amazon Sr. Subject Matter Expert, RBS in Beijing, China
Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Vendor Consultant Program
Vendor Consultant Program in Amazon RBS organization is to own operational business metrics and associated tasks for JP AVS vendors. These include business metrics that require minimal financial judgement or commercial negotiations needed. We aim to deliver this through a dedicated team of vendor consultants, who will act as the primary owner of business metrics for their assigned set of vendors. Our primary customer is our vendors, who subscribe to the AVS service with the intent to get a customized service that will augment their growth on Amazon. To be able to delight our customer, we will aim to provide a high-quality service that exceeds our vendor’s expectations by driving their growth on Amazon by improving metric performance.
About the Role
As a Sr. Subject Matter Expert, you will interact directly with Amazon internal customers, as well as global functional team to build up workflows to improve business metrics for JP AVS vendors, streamline process, manage requirement changes and provide high quality service delivery to customers according to requirements and SLAs previous agreed. As a Sr. SME you will focus on building end-to-end solution and process excellence mechanism.
Key job responsibilities
Key job responsibilities
• Design and develop end to end workflow to improve vendor business metrics
• Deliver defined business metrics and quality goals by comprehensive solutions design
• Engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon websites.
• Owns wide project on metric deliverables, process optimization, defect eliminations, tech. solutions
Internal job description
A day in the life
Key Performance Areas
Own the defect elimination goal through upstream defect fixes, for the functional unit
Drive inputs to improve standard operating procedures
Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
About the team
The RBS VCP program supports AVS Signature vendor growth by owning and improving input KPIs (VGP) across Availability, IDQ and Marketing Ops metrics. By transferring ownership of such metrics and associated operational tasks to RBS VCs, we eliminate the operational burden on Brand Specialists, thereby improving AVS productivity.
Basic Qualifications
2+ years of program or project management experience
Knowledge of Microsoft Office products and applications
Experience handling projects using six sigma or Lean processes
Experience using data to influence business decisions
Experience interpreting data and making business recommendations
Experience in e-commerce product listing & catalog
Proficient in both Oral and Written Japanese
Preferred Qualifications
- Experience in advanced SQL, Python, Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.