Job Information
Intercontinental Exchange (ICE) Product Manager, Operations in Bedford, Massachusetts
Overview
Job Purpose
Product Operations Management is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have responsibility for the successful management and configuration capabilities of contracted content and technology.
Responsibilities
Daily Production & Support
Ensure delivery products and services are released on-time with accurate data.
Manage and remediate production issues to minimize client impact, coordinate client notifications with Client Service.
Participate in postmortem reviews following major production incidents, track and close out key remediation actions.
Draft Incident Summary Reports (ISRs) in collaboration with Client Service as needed.
Manage the priority of BAU product fixes and changes to maintain reliable production operations.
Partner with the Delivery Team to ensure best practices in client file configuration; provide training as needed.
Work with Finance and Sales to research and resolve billing questions.
Create and maintain tools and documentation supporting Pricing Delivery Products implementation.
Small Enhancements & Sales Enablement
Manage the priority and implementation of small enhancements to close new sales opportunities and increase client satisfaction.
Collaborate with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify opportunities.
Strategic Initiatives & Special Projects
Support client migrations and other special projects as needed.
Work with the Global Data Delivery Platform team on the implementation of strategic initiatives.
Coordinate scheduling and balance priority of strategic initiatives against BAU and small enhancement projects.
Knowledge and Experience
Bachelor’s degree in finance or related business field
Graduate-level coursework or advanced degree a plus
Strong knowledge of the financial data industry with experience in product or delivery operations roles
Detail-oriented with excellent organizational and follow-up skills
Excellent written communication and client service skills
Experience using AI tools and proficient in MS Office
Ability to work independently, problem-solve, and prioritize multiple tasks
Ability to operate under strict deadlines in a fast-paced environment
Familiarity with financial data delivery platforms
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.