OneMain Financial Jobs

Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an

exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team

members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed;

monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

JOB DUTIES AND RESPONSIBILITIES

• Function as the go-to resource for retail staff while on duty.

• Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before

leaving at night.

• Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)

• Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,

cleanliness/store appearance, service, merchandise availability, signage)

• Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues

are resolved in a timely manner

• Motivate the team during demanding service periods; provide recognition and constructive feedback throughout

the shift as appropriate

• Train and develop new employees; provide coaching for ongoing improvement

• Handle or escalate any store or employee-related issues; document as appropriate for the store manager or

store supervisor to review

• Approve refunds

• Get change if needed for the cash drawers

• Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe

is shut and locked

• The Creamery: Make sure that the receiving room in order and cheese is not left out at night

• Act as a role model in representing the company, the team, and themselves

• Perform any of the duties of the retail store associate

• Follow all safety and sanitation procedures

• The requirements herein are intended to describe the general nature and level of work performed by employee,

but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred

• 1 to 2 years of retail, customer service, or related experience

• Demonstrated ability to deliver excellent customer service and leadership attributes or team leadership

experience

• SMK_HGRO10 Retail Store Shift Lead (1)

• Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service skills

• Able to respond courteously and efficiently to inquiries, complaints, and requests

• Able to work in collaboration effectively and foster good teamwork

• Able to motivate others in a positive and constructive manner

• Able to demonstrate solid judgment and decision-making skills

• Able to resolve internal conflicts with tact and professionalism

• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

• Attention to detail and able to multi-task

• Problem solving skills

• Able to communicate clearly and effectively, both verbally and in writing

• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment

• Must be able to read, write and speak English

   

EEO/AA/Female/Minority/Disabled/Veteran