Job Information
Kelly Services IT Service Technician in Beaumont, Texas
Job Title: IT Service Technician
Hours: Monday – Friday, 7:30am – 4:00pm
Pay Rate: $22 per hour
Occasional Travel Required
Job Summary:
The IT Service Technician is responsible for supporting the organization’s computing and telecommunication network operations. This position is part of a collaborative team, performing installation, maintenance, and troubleshooting for cabling, computers, peripheral devices, networking equipment, telephones, and related systems. The Technician delivers exceptional customer service support for internal users’ hardware and software needs, and closely coordinates with Network Administrators, Programmers, and the IT Supervisor to accomplish departmental projects and objectives.
Essential Duties and Responsibilities:
Troubleshoot, repair, maintain, install, and test a variety of computer equipment, peripherals, data communication, and computer network systems
Assemble, install, configure, and test computer equipment and local area network units using standard interface protocols
Ensure optimal functionality of computer-based training lab environments
Collaborate with manufacturer representatives and internal stakeholders on equipment installation and requirements
Complete work orders for equipment installation, device moves, network component creation, and hardware configuration (disk drives, data switches, etc.)
Utilize electronic test equipment (optical power meters, multimeters, computer-aided diagnostics) to identify and correct malfunctions
Calibrate test equipment and maintain accurate documentation
Develop and maintain inventory systems for software, hardware, and electronic components; manage warranty claims and vendor records
Provide hardware and software support to users for PCs, printers, and peripheral equipment
Install, maintain, and troubleshoot network infrastructure including hubs, switches, copper, and fiber cabling; fabricate and install data cables as needed
Perform preventive maintenance, maintain network/equipment documentation, and monitor spam/antivirus appliances for alerts and compliance
On-Call/After-Hours Duties:
Monitor email and phone for after-hours messages during assigned times
Respond to after-hours requests within a 15-minute window
Must maintain reliable home internet connection and appropriate hardware for remote response
Qualifications & Education:
Associate degree in Information Technology or related field (or equivalent experience)
Prior experience supporting Windows desktop operating systems required; Windows Server experience preferred
CompTIA A+ Certification desired; additional IT certifications a plus
Proficiency with Microsoft Office Suite and Windows Desktop Operating Systems (Windows 7, 8, 10)
Strong customer service, analytical, and problem-solving skills
Effective written and verbal communication; professionalism in interactions with internal/external customers
Demonstrated integrity and ability to handle confidential information
Able to work independently and in a team to achieve goals
Physical Demands:
Primarily sedentary with frequent lifting of up to 10 pounds, occasional lifting up to 25 pounds, rare lifting up to 50 pounds
Occasional walking and standing as needed
Must possess sufficient vision and hearing capabilities to perform job functions effectively
Reasoning Ability:
Ability to solve practical and abstract problems, handling variable situations where standardization may be limited
Competence in interpreting instructions presented in written, verbal, diagram, or schedule form
Certification Requirements:
- CompTIA A+ Certification preferred
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.