Job Information
Insight Global Systems Analyst (ServiceNow HR – India) in Beachwood, Ohio
Job Description
This role supports Eaton’s Mobility spin‑off by implementing and replicating HR service delivery capabilities on ServiceNow, including employee‑facing and case management solutions.
Key Responsibilities
Serve as a Techno‑Functional Analyst for ServiceNow HR Service Delivery
Support HR Case Management, Onboarding, Knowledge Management, and Employee Portal
Gather and document business requirements from HR and Mobility stakeholders
Coordinate system testing, UAT, and validation across HR processes
Work closely with architects and developers to ensure accurate configuration and delivery
Provide high‑level functional guidance and resolve complex HR system queries
Support readiness and stabilization for Mobility implementation
PR: 21/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Strong ServiceNow experience with an HR functional background
Experience with HR Case Management and employee service portals
Proven ability to manage requirements, testing, and UAT
Excellent communication skills with global and US‑based stakeholders
Experience supporting large‑scale HR implementations or transformations