Job Information
Master Builders Solutions Revenue Support Specialist in Beachwood, Ohio
About Us:
Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.
Role Overview
The Revenue Support Specialist reports to the Senior Manager of Customer Success, ensuring the accuracy, integrity, and timeliness of customer billing across the order-to-cash life cycle. This role serves as a key control point between order execution and financial realization, resolving discrepancies, managing exceptions, and safeguarding revenue while supporting a consistent customer experience.
Key Responsibilities
Process and validate billing for standard and non-standard transactions (e.g., diversions, consignment, equipment, services)
Ensure invoices reflect accurate pricing, freight, tax, and contractual terms
Investigate and resolve billing discrepancies
Execute billing adjustment processing in alignment with approval workflows
Manage escalated billing issues and drive root cause resolution
Reconcile variances related to quantity, pricing, freight, and tax
Monitor for unbilled, delayed, or inaccurate revenue and take corrective action
Support prepaid and credit card billing processes in compliance with financial controls
Ensure compliance with financial policies, audits, and tax requirements
Maintain documentation to support audit readiness and traceability
Partner with Sales, Field Services, Operations, and Finance to resolve issues and improve processes
Align billing outcomes with customer commitments and operational execution
Maintain billing data integrity within ERP and across other supporting systems
Support project and initiative related system enhancements, testing, and process improvements
Identify opportunities to streamline and automate workflows
Contribute to SOP development, documentation, and training
Qualifications
Associate’s degree in Finance, Business Administration, or other relevant field
2+ years of experience in financial operations, including invoice processing and other billing related activities which support revenue for goods and services
Experience with ERP systems and general systems proficiency (Salesforce, SAP)
Aptitude for navigating and supporting new systems and processes
Strong analytical and problem-solving skills
High attention to detail with a control-oriented mindset
Strong cross-functional communication and influencing skills
Ability to manage multiple priorities in a fast-paced environment
Note
Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.