Job Information
BayCare Health System Telephony Senior Engineer in Clearwater, Florida
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Telephony Senior Engineer Position Details:
Facility: BayCare Health System, Telephony Operations
Location: BayCare System Office West
Status: Full Time, Exempt: Yes
Shift Hours: 8:00 AM - 4:00 PM
Weekend Work: Occasional
On Call: Yes
Telephony Senior Engineer Key responsibilities:
Plan and design systems infrastructure, including the implementation and design of hardware and software. Analyze, develop, modify, test and maintain the system.
Verify and validate systems and meets internal and external requirements.
Diagnose problems and provide recommendations for improvement on existing and new systems.
A specialist on complex technical and business matters.
Work is highly independent.
Ensures the development, maintenance, support and performance of the company's enterprise-wide Infrastructure environment.
Skills:
Design, implement, and support enterprise Unified Communications (UC) solutions supporting voice, messaging, and collaboration
Administer and maintain Cisco UC platforms (CUCM, Unity Connection, UCCX, Webex, IM&P)
Administer and maintain Microsoft Teams Calling
Configure and support voice gateways, SIP trunks, and carrier services
Manage dial plans, call routing, redundancy, and survivability across multi‑site environments
Troubleshoot and resolve Tier III UC issues , ensuring high availability and call quality
Support contact center platforms , including call flows and agent configurations
Perform system upgrades, migrations, and expansions with minimal operational impact
Collaborate with network, security, vendors, and business stakeholders to deliver compliant UC solutions
Create and maintain technical documentation and operational runbooks
Experience:
3 years relevant experience with Bachelors; OR
7 years relevant experience with High School or equivalent
Education:
Bachelors - Information Services Related; OR
High School or Equivalent
BayCare is all about making the most of your life and loving your career. With this in mind, BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.
Medical benefits (Health, Dental, Vision)
Paid time off
Tuition reimbursement
401k match and additional yearly contribution
Yearly performance appraisals and team award bonus
Extensive training and mentorship along with amazing career growth opportunities
Community discounts and more
AND the Chance to be part of an amazing team and a great place to work!
Equal Opportunity Employer Veterans/Disabled
Position Telephony Senior Engineer
Location Clearwater:BayCare Sys Office West | Business and Administrative | Full Time
Req ID 146041