Job Information
Emerson Senior Customer Data Analyst in Bayan Lepas, Malaysia
You will be the guardian of NI account, territory and resource data assets across our many systems like Oracle, Data Warehouse, and SFDC by adhering to business rules, best practices and representing the regional needs of their stakeholders to reduce operational friction, enable decision making on enterprise investments and represent the needs of sales and customer data stakeholders.
This role also influences future requirements for improvements to our customer data models as well as ensuring compliance with data governance policies and resolution of data quality issues. You will be a key member of the Global Analytics team and have an opportunity to work in a fast-paced, highly collaborative environment.
Core Job Responsibilities:
Review, validate and recommend master organizations and perform account maintenance/standardization to ensure accuracy
Work alongside our CMDM teams to recommend changes related to new account setup and maintenance to improve process efficiencies
Partner with other areas beyond Customer Data Management to leverage data to drive key sales processes
Provide subject matter expertise to determine appropriate data values when conflicts arise
Monitor adherence to governance policies and procedures
Conduct appropriate data analysis to review and audit data elements
Interface with cross-functional teams to support and validate teammate adherence to master data policies
Design and execute on best business practices for mass data updates as needed
Serve as a subject matter expert (SME) for account hierarchies, Customer Data Integration linkage, and overall governance operations
Communicate timely and professionally to users, management, and senior leadership with repetitive issues
Develop standard procedures, user guides, and other necessary training and job aid materials
Lead and work on ad hoc regional and global projects
Bachelor’s degree or equivalent experience.
Proven experience of 5 years of experience with sales operations, territories, quotes, order management and other customer datasets preferred
Solid analytical & problem-solving skills
Process orientation, detail focused, ability to multi-task
Ability to work with a team as well as independently
Strong interpersonal skills; positive business relationships
Advanced Excel skills for data analysis and reporting
Proficiency in data visualization tools (such as Tableau, Power BI, snowflake) for reporting and presenting data insights is an added advantage
Ability to create and understand SQL data queries
Result-oriented and Self-Motivated
Ability to thrive in a fast-paced environment and meet deadlines
Expert understanding of business stakeholders' organization (Sales, Marketing, Support, BU, Services), strategy, goals and processes
Thorough understanding of the business need and impact for a stakeholder and providing expert recommendations on a wide range of cross-functional initiatives
Good understanding and ability to build consensus and influence peers and stakeholders within organization
Successful delivery on projects milestones and foresee future business needs
Coaching others in a way that helps them in their professional development
Requirements:
Bachelor’s degree or equivalent experience.
Proven experience of 5 years of experience with sales operations, territories, quotes, order management and other customer datasets preferred
Solid analytical & problem-solving skills
Process orientation, detail focused, ability to multi-task
Ability to work with a team as well as independently
Strong interpersonal skills; positive business relationships
Advanced Excel skills for data analysis and reporting
Proficiency in data visualization tools (such as Tableau, Power BI, snowflake) for reporting and presenting data insights is an added advantage
Ability to create and understand SQL data queries
Result-oriented and Self-Motivated
Ability to thrive in a fast-paced environment and meet deadlines
Expert understanding of business stakeholders' organization (Sales, Marketing, Support, BU, Services), strategy, goals and processes
Thorough understanding of the business need and impact for a stakeholder and providing expert recommendations on a wide range of cross-functional initiatives
Good understanding and ability to build consensus and influence peers and stakeholders within organization
Successful delivery on projects milestones and foresee future business needs
Coaching others in a way that helps them in their professional development
Demonstrating a high level of Autonomy and Independence when making decisions
Requisition ID : 25030016
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.