Job Information
Louisiana Department of State Civil Service Medicaid Program Monitor in Baton Rouge, Louisiana
Medicaid Program Monitor
Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5314431)
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Medicaid Program Monitor
Salary
$4,387.00 - $8,608.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
MVA/SP/220149
Department
LDH-Medical Vendor Administration
Opening Date
04/21/2026
Closing Date
4/26/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health (https://ldh.la.gov/)
Step into a high-impact leadership role with the Louisiana Department of Health, where you’ll lead statewide training and quality initiatives that directly shape how Medicaid services are delivered. As a key leader within the Member Services Division, you’ll drive innovation in training, strengthen program quality, and play a vital role in promoting enrollment and retention in programs like Louisiana Children's Health Insurance Program. This position offers the opportunity to influence policy, ensure compliance with federal standards, and enhance the experience of members across Louisiana—all while leading a dedicated team committed to making a difference.
An ideal candidate should possess the following competencies:
Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
Minimum Qualifications
Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
A bachelor’s degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=169240) .
Job Duties and Other Information
Job Duties:
Directs and establishes short- and long-range instructional goals for the Member Services Division, ensuring alignment with operational needs and compliance with federal and state laws, regulations, and policies.
Designs, develops, and delivers comprehensive training programs across all Medicaid services, systems, and processes using in-person, virtual, and hybrid formats for diverse statewide audiences.
Oversees and maintains compliance with standard and temporary operating procedures, ensuring all training materials and staff practices reflect current policy updates and procedural changes.
Evaluates the accuracy, professionalism, and effectiveness of customer service operations by reviewing calls and correspondence and implements targeted training solutions to address performance gaps.
Develops and updates training materials, manuals, and e-learning modules, including micro-learning solutions, to ensure staff remain informed of ongoing procedural and system changes.
Conducts audits and analyzes data from multiple sources to produce reports on service quality and training effectiveness, identifying trends, advising leadership, and supporting compliance and audit readiness.
Supports reporting, data analysis, and special projects by assisting with trend identification, preparing reports for leadership, forecasting resource needs, and performing additional duties to meet section and departmental priorities.
Position-Specific Details:
Location: MedicalVendor Administration / Eligibility Field Operations / East Baton Rouge Parish
Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), Detail to Special Duty, or WAE appointment (Please note When Actually Employed (WAE) appointments are temporary and may last up to a year. Employees canonlywork a total of 1,245 hours within a 12-month period.
Cost Center:3052050400
Position Number(s): 50656479
How To Apply:
No Civil Service test scoreis required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
For information on how to check your application status and understand status updates, please click HERE (https://ldh.la.gov/assets/docs/hr/Forreferenceonly/LDH-Application-Status-Guide-4.2026.pdf) .
Contact Information:
Shambrielle Pooler
Shambrielle.Pooler@la.gov (Staff.Email@la.gov)
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here (https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp) .
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?
I avoid teamwork, create conflict, or don’t contribute.
I contribute to team efforts with encouragement and guidance.
I work well with others, contribute consistently, and support the team.
I unite teams, build trust, and help others work through conflict.
02
BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
04
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
TO: Training Others - How do you design or deliver training to help others learn and grow?
I struggle to create clear or engaging training experiences, and my content may be disorganized or inaccurate.
I can deliver basic training content, but I may have trouble explaining it clearly, adjusting to learners, or checking their understanding.
I design structured, relevant training; I engage learners, adjust my methods when needed, and check for understanding with clear feedback.
I create interactive, high-impact training that adapts to learners' needs, reinforces key ideas, and supports long-term growth through feedback and assessment.
06
TO: Training Others - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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