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About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

TITLE: L3 Support Engineer LOCATION: Bath, GBR - Hybrid

Due to our continued growth, we are looking for an experienced L3/3rdline Engineer to join the NCRVOYIX EDGE Support Team in supporting our unique virtualized store infrastructure software.

You will be providing awesome technical support to our global customers; ensuring all customer environments are kept up to date and providing a pro-active monitoring service to our customers.

We are looking for an individual who is a proactive self-starter – who will take a lead role in solving our most complex technical issues.

The L3/3rdline Engineer is an escalation point for the EDGE 24/7 Support Team. You will be expected to support where required and step in to assist with day-to-day support activities raised through our ticketing system and help with alerts seen on the customer monitoring dashboards.

Responsibilities and Duties:

• Ownership and management of software updates\platform upgrades across all customer platforms.

• Act as an escalation point for the Global EDGE Support Shift Teams for day-to-day support queries as and when required.

• Ensuring the technical documentation in the Wiki us kept up to date

• Maintaining and supporting the NCRVOYIX EDGE virtualization software and infrastructure

• Assisting our partners and customers with deploying EDGE servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution

• Deliver technical IT support as required to our growing diverse client base

• Answering emails, calls and online chat in a positive and friendly manner.

• Monitoring live EDGE servers, troubleshooting and resolving all technical issues

• Promote and provide support for new products and technologies.

• Taking a lead role in coordinating any major incidents relating to software deployed in the region

• Maintain an up-to-date knowledge of our products, technologies, and our competitors.

• Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for our Enterprise opportunities

• Leading projects to migrate customers from old to new EDGE servers

In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCRVOYIX EDGE WIKI is kept up to date to assist the Shift Teams in supporting our customers.

Knowledge, Skills and Experience:

• The candidate should have a minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems

• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls

• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.

• Strong analytical skills with proven problem-solving ability.

• Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

• AWS

• GCP

• Containerization

• Kubernetes

• CheckMK

• Apache

• CouchDB

• Windows operating systems

• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)

• Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)

#LI-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.