Job Information
LEGOLAND People Ops Co-Ordinator in Basingstoke, United Kingdom
What you'll bring to the team
Merlin Entertainments, a global leader in location-based entertainment, is seeking a talented and
motivated individual to join our team as a People Operations Coordinator. In this front-line role, you
will provide high-quality HR support to employees and leaders by managing a wide range of queries
submitted via the UK People Hub. As a key point of contact for HR-related matters, you will play a vital
role in ensuring a consistent, accurate, and employee-focused service across the full employee lifecycle
KEY ACCOUNTABILITIES
HR Service Delivery
Respond promptly, accurately, and professionally to a wide range of HR queries from employeesand managers via our service delivery platform (ServiceNow). Topics span the full Hire-to-Retireemployee lifecycle, including HR policies, processes, benefits, payroll, and recruitment.
Meet or exceed established Service Level Agreements (SLAs), while maintaining a strong focuson customer service and employee experience.
Work closely with subject matter experts (SMEs) to resolve complex queries, and liaise withthird-party providers where needed, handling each interaction with empathy and care.
Systems & Tools Expertise
Act as a super-user of core HR systems—including the HRIS, ATS, LMS, and ServiceNow—offering troubleshooting support, profile updates, and user guidance.
Facilitate training sessions and share the best practices to enable HR and business partners tomaximise the value of our systems.
Monitor trends in query types to identify opportunities for system enhancements, processimprovements, or updates to knowledge articles.
Knowledge & Document Management
- Ensure documentation of HR processes and FAQs is accurate, current, and user-friendly tosupport consistency and continuous improvement.
Data Recording & Compliance
Support operational reporting, audits, and ad hoc research to drive data-informed decisionsacross the UK People Hub and wider global HR teams.
Manage employee records in line with data privacy and retention policies; provide support forlegal document requests and audit compliance.
Champion compliance with data privacy, protection, and security standards in all aspects of yourwork.
Continuous Improvement
- Contribute to projects that enhance service delivery, improve employee experience, oroptimise system performance.
Qualifications & Experience
Minimum of one year of experience in a high-volume, fast-paced customer service, call centre, orHR environment required; experience in a shared services model is a plus
Solid understanding of HR fundamentals, including policies, practices, payroll, timekeeping, andemployee benefits
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams) required
Experience using HRIS (e.g., UKG Pro), ATS, LMS, and ticketing systems (e.g., ServiceNow) stronglypreferred
Strong written and verbal communication skills, with the ability to explain information clearly andprofessionally to a range of audiences
Proven problem-solving skills with a resourceful and solution-oriented mindset
Excellent interpersonal skills, including active listening, empathy, and the ability to build trust andrapport quickly
Flexible, reliable, and collaborative team player who thrives in a changing environment
High attention to detail and accuracy, particularly when working with sensitive employee data
Ability to maintain confidentiality and handle sensitive information with professionalism anddiscretion.
Benefits
40% off LEGO online
25% discount in our retail shops and restaurants
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Enjoy the ride pass – giving you and 5 others a Merlin annual pass
X2 volunteer days a year
Discounted rates at Merlin hotels all over the world
Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/12231/people-ops-co-ordinator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Hampshire-Basingstoke
Job Locations UK-Hampshire-Basingstoke
ID 2026-12231
Employment Type Full-Time
Offer/Contract Type No End Date
Location Name The Merlin Hub Basingstoke