Job Information
Kuehne+Nagel Global Services, Air Logistics Operations Optimization Specialist in Barreal De Heredia, Costa Rica
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Take the next step in your career with a leading global logistics company. Join our team at Kuehne+Nagel GlobalServices, where you'll have the opportunity to make a significant impact and grow professionally in a dynamic andsupportive environment.
How you create impact
The Operations Optimization Specialist plays a key role in enhancing operational efficiency within the Air Logistics Global Services environment. This position focuses on implementing practical, hands-on process improvements, ensuring business continuity, and aligning local operations with global standards. The role includes validating processes, optimizing system usage, supporting operational teams, and driving continuous improvement initiatives. Additionally, the Specialist leads and contributes to global projects, following formal project management methodologies and steps to ensure consistent execution, proper documentation, and successful implementation of global standards. You will make a difference in our Air Freight Logistics Department in combination of your set of skills and the following tasks:
Review and validate new Work Instructions (WIs) for migrations to KNGS following JIRA guidelines.
Maintain WIs and ensure related WIKI pages remain updated.
Provide day-to-day support for KNGS systems.
Execute setups for new migrations and existing tasks.
Provide hands-on operational support to daily teams.
Monitor internal systems to identify deviations and recommend improvements.
Coordinate and communicate with stakeholders across multiple levels to ensure alignment and resolve issues.
Work effectively with cross-functional teams, even under pressure.
Demonstrate strong organizational, analytical, problem‑solving, and critical‑thinking capabilities.
Manage multiple tasks with strong attention to detail and time management.
Drive automation initiatives (RPA) and promote e‑Touch improvements.
Foster continuous improvement through analytical insights and performance reviews.
Support process optimization and standardization across migrations and system setups.
What we would like you to bring
High School Diploma
Fluent English.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc).
Preferred :
2–5 years of experience in Air Logistics.
Freight forwarding experience.
Experience in project management, lean six sigma and process optimization.
Strong analytical, organizational, and problem-solving skills with high attention to detail.
Advanced communication and stakeholder management across different levels.
High self-motivation and effective time management, with the ability to manage multiple priorities under pressure.
Proven collaboration skills with cross-functional teams and ability to drive results.
Demonstrated competencies in: Drive & Commitment, Collaboration & Teamwork, Business & Solutions orientation, Transformation & Innovation, Self & Others development, and Customer Excellence.
Work schedule: Monday to Friday 7:45 a.m. to 4:45 p.m. Hybrid work model.
This position is subject to a rotating schedule and shift, which may vary between day, night, or mixed shifts. Your days off will also be assigned by the company, and both your schedule and days off may be modified with a minimum notice of five (5) business days.
What's in it for you
At Kuehne + Nagel Global Services, you’ll be part of a globally recognized leader, working in an environment that thrives on innovation and efficiency. This role offers the opportunity to collaborate with diverse teams, gaining exposure to international best practices while leveraging cutting-edge tools to optimize operations and communication. We foster a culture that values problem-solving, continuous improvement, and professional growth, providing structured development programs and clear paths for career advancement. Join us and be part of a dynamic, forward-thinking team that is shaping the future of global services.
This position is classified under the internal job leveling framework as P1 level.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.